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I renewed my subscription through Geek Squad at Best Buy. They show my account is active, but my
I purchased Webroot through Geek Squad at Best Buy, I have had my subscription for a year, when asked to renew I did so and got an acknowledgement from Geek Squad, telling me I am renewed, but was not give a new key code to enter. SO....after several calls to Webroot and Geek Squad the problem still exists.
I am asked to renew, threatened with pop ups about viruses in my computer. Best Buy/Geek Squad said I am renewed and have my original key code showing its active. However, my computer won't recognize it.
Geek Squad did a quick fix and entered a 30 day code that kept me protected but now I am getting the threatening POP UPS>
Will someone please help, me!! I paid for my renewal and just want it to work.
Thanks
Liz Browder
I am asked to renew, threatened with pop ups about viruses in my computer. Best Buy/Geek Squad said I am renewed and have my original key code showing its active. However, my computer won't recognize it.
Geek Squad did a quick fix and entered a 30 day code that kept me protected but now I am getting the threatening POP UPS>
Will someone please help, me!! I paid for my renewal and just want it to work.
Thanks
Liz Browder
Best answer by TripleHelix
Hello
Please Submit a Support Ticket and they will help you.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.
Thanks,
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