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New update not working

  • May 23, 2022
  • 7 replies
  • 628 views
M
Fresh Face

New upgrade not working for Samsung S 22 plus says website not verified? whats the solution.

Best answer by TylerM

@M Downey I’m sorry for the issues with support. I did look into this for you and found that there is a specific issue only for the exact device of S22+ that it wont upgrade just yet. We are working to release a fix for it, but the current version will still work until August 2022

    This topic has been closed for replies.

    7 replies

    TylerM
    Administrator
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    • TylerM
    • Sr. Security Analyst & Community Manager
    • May 25, 2022

    @M Downey Are you updating the app from the play store?

    ProTruckDriver
    Ssherjj
    TripleHelix
    M
    Fresh Face
    • M Downey
    • Author
    • Fresh Face
    • May 25, 2022

    Yes I am.

    ProTruckDriver
    TripleHelix
    TylerM
    Administrator
    Forum|alt.badge.img+25
    • TylerM
    • Sr. Security Analyst & Community Manager
    • May 25, 2022

    @M Downey It should update just fine from the Google playstore I’m sorry you are having issues. 

    Support should be able to help with this - either through a ticket or over the phone.

    https://www.webroot.com/us/en/support/contact

     

     

    ProTruckDriver
    Ssherjj
    TripleHelix
    M
    Fresh Face
    • M Downey
    • Author
    • Fresh Face
    • May 25, 2022

    Yes, thank you did all that. phone support stay on hold an inordinate amount of time. finally just hung up after an hour. I am spending too much time on this product. It may be time to just move to another product after over a decade with Webroot. Maybe back to McAfee.

    TylerM
    Administrator
    Forum|alt.badge.img+25
    • TylerM
    • Sr. Security Analyst & Community Manager
    • Answer
    • May 26, 2022

    @M Downey I’m sorry for the issues with support. I did look into this for you and found that there is a specific issue only for the exact device of S22+ that it wont upgrade just yet. We are working to release a fix for it, but the current version will still work until August 2022

    ProTruckDriver
    Ssherjj
    TripleHelix
    M
    Fresh Face
    • M Downey
    • Author
    • Fresh Face
    • May 26, 2022

    No problem, thanks for the feedback. As I  said before, as a IT professional I have exhausted all trouble shooting methodologies. I have moved on to the Lookout product that comes with the T-mobile software suite of products.  It works excellent. 

    M Downey 

    M
    New Member

    It works fine now.

    TylerM
    TripleHelix
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