• 17 September 2015
  • 4 replies

I have webroot installed, scanned and hopefully virus free. We can't go online with out the computer starting to talk to us and popups everywhere. Any idea on how to turn them off.


Best answer by TripleHelix 8 May 2021, 17:16

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4 replies

Userlevel 7
Badge +62
Hello ?,
Welcome to the Webroot Community,
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
Scroll through the list of currently installed programs and uninstall New Player, MediaVideosPlayers, Browsers_Apps_Pro, Save Pass, HQualityPro-1.6, Sm23mS, Salus, Network System Driver, SS8, Save Daily Deals, Word Proser, Desktop Temperature Monitor, Savepass, HostSecurePlugin, CheckMeUp and HD-V2.2. This program may have a different name on your computer.
To view the most recently installed programs, you can click on the “Installed On” column to sort your programs by the installation date. Scroll through the list, and uninstall any unwanted or unknown program.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
Hope this helps?
Kind Regards,

Can anyone tell me how to get rid of the 100’s of McAfee popups in easy terms please

Userlevel 7
Badge +63

Hello @tharvey 


Do you or have or had McAfee installed? Or is it just pop-ups like this:


If you have or had McAfee installed make sure you uninstall:


If you can’t get them removed then please Submit a Support Ticket and they will help you but you will have to wait at least Monday to get a reply.


Then get a good pop-up blocker:






Microsoft Edge:



Userlevel 7
Badge +63

Hello @niyazahamed 


No there isn’t but did you install the Pop-up blockers in your browsers that I pointed to above? If it continues please Submit a Support Ticket and they will help you remove the stubborn ones.


Give support a few days because the weekend is upon us.