I´m a relatively recent user of Webroot Internet Security Plus. During a lot of years i´ve used other suite.
My primary notebook got a problem (is under repair) and now i´m using an old one, with a Celeron processor.
So searching for a “light” security suite I saw good reviews of Webroot and I bought the software. It´s easy to use, no impact in notebook performance, it seems great with Windows 10… but…
Now with all pandemic things and a lot of warnings to be careful using internet, i wondered if Webroot works really fine. Searching in google, i saw a lot of sites recommending a method to test if the antivirus is working, with a not harmful file from EICAR (Supposedly it’s a very common test).
I accessed to the EICAR website and i´ve downloaded the files. No reaction from Webroot… With the files on my notebook, and scanning each one individually, also no reaction… i got worried… it was supposed to get a false positive. But Webroot do not detects the EICAR… just to be sure if i´ve done all ok, i uninstalled Webroot and installed my other security suite (that makes the notebook slow, slow very slow), and it detected immediately the false positive, and also navigating to the EICAR website the other suite didn´t allow to download the files…
In conclusion, i´m worried, i´ve paid for Webroot, but it fails in a simple test apparently… Is there any explanation? Actually i need a “light” security suite, but that works and keeps me safe… and i´m very concerned… also Webroot do not answer to my support tickets… i do not have a clue of what is going on…
Any ideas…
Thanks in advance to all,