Hi everyone!  Hope you’re well!!

I haven’t been too well lately. M.S. though, not Covid!  I noticed that Webroot had automatically installed another subscription of Internert Security Plus for close on $50.  That was a few months ago and I’m still no closer to finding out why the app won’t launch or where the system tray button has disapeared to as I cannot sign in to mywebrootanywhere now as the page breaks and a message 'this page isn’t working. skyidentity.webrootcloudav.com is currently unable to handle this request https//error 500 is shown, (the address bar indicating it’s from skyidentity.webrootcloudav.com/signin-skyuber-oidc) is this you or am i being hacked??!!!

I have contacted Customer Support but they’ve come back asking to download their log gathering utility then send info back before they can think of anything!!  I’m now very nervous, do I have any protection??!!!  Windows Security is saying that Webroot Secure Anywhere is turned on but I still can’t launch it or run a scan etc.!!

I’d be really thankful if you can give me an easy solution, thanks.  Linda.