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teamviewer block and problem for support users

  • August 25, 2014
  • 3 replies
  • 168 views

durantash
Community Leader
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We know webroot default blocked teamviewer . https:///t5/Webroot-SecureAnywhere-Complete/teamviewer-problem/m-p/94316#M6460
 
but a problem .
 
We give remote support to users and when install webroot ( Trial or traditional ) , webroot blocked teamviewer and then we can not login remote to customer and this is not good .
 
 
 
 

Best answer by Rakanisheu Retired

Teamviewer is not blocked by default, I use it myself.  If you are having issues I would advise contacting support. 

3 replies

Rakanisheu Retired
Teamviewer is not blocked by default, I use it myself.  If you are having issues I would advise contacting support. 

Baldrick
Gold VIP
  • Gold VIP
  • August 25, 2014
Hi durantash
 
Like Roy I use TeamViewer and have never this issue that you are reporting, so I suspect that you have an issue with your local system in terms of TeamViewer and how it plays with WSA.  I would follow Roy's advice as the best course of next action.
 
Regards, Baldrick

  • Popular Voice
  • September 1, 2014
Same here. I use Teamviewer reguarly and it is not blocked. The issue must be "what teamviewer you are acutally using". Make sure you are using teamviewer from their main webpage.