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Last week I called Webroot about unwanted popups on my P.C. I was connected to "Steve Thomas" with an Indian accent. He gained access to my computer via "helpmeet.net" and trolled around in my Dell for 10 minutes or more, and then send me a report that my Dell had 500 viruses or malware that were slowly eating or destroying my Dell P. C. He said he would connect me to a P.C. specialist who would fix evryting remotely for a price of $199.00



At this point I became suspicious. I had been lulled since at work tech support often helps the user by taking over the computer via Baumgard, so I was not suspicious until he wanted $$$.

He gave me the call back number: 1-844-400-9538. John Cooper and Steve Thomas



When I returned home that evening I learned that there was fraud on my Amazon account and my credit card account. I cancelled both.



How could it happen that I called Webroot for help and got hijacked and defrauded?
He gave me the call back number: 1-844-400-9538. John Cooper and Steve Thomas


FWIW ~ I called 1-844-400-9538. I asked whether I'm speaking to official Webroot support. I was told they're not official Webroot support.

I was told they are support contractor. I asked for their website. I asked for mailing address. All I could get was "asap". I could not get website address nor mailing address. I called back and spoke to Steve Thomas. I was told ASAP Data System Inc. I was told official Webroot support refers users with issues beyond Webroot support scope over to ASAP. I was told ASAP is online tech support service. I was told ASAP is in New Jersey and registered with BBB.

I was told users may use them or any local tech support.

Caveat: I have no idea if what I was told is accurate.

https://www.asapdatasystems.com/plans/index.php

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https://www.bbb.org/us/nj/plainsboro/profile/computer-services/asap-data-systems-inc-0221-90185478
Hello @LYNIKINS and Welcome to the Webroot Community!



Basically it's a scam https://www.google.com/search?client=firefox-b-d&q=1-844-400-9538 and "Steve Thomas" was the founder of Webroot back in 1997: https://www.webroot.com/inthenews/20050207-denverpost.php



Also here are the Webroot Contact numbers: https://www.webroot.com/us/en/about/contact-us



https://www.webroot.com/us/en/support/contact



Call 1-866-612-4227



Thanks,

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