WSDeamon can't be opened because Apple cannot check it for malicious software.

EmmaWebRoot, I had the issue of “WebRoot can’t be opened because Apple can’t check it for malicious software”. I did your workaround just now, and it got rid of the problem. Please keep me appraised of when the Catalina-compatible WebRoot is ready. Thank you.

Meanwhile, can we/I get a refund for this loss of time that we are paying for your product while getting no return from it?

Thank you!

@Swsmenh 

Just another impacted customer here, commenting on your post ... 

Excellent request and question!!!

“Please keep me apprised of when the Catalina-compatible WebRoot is ready.”

To the best of my knowledge, users with Catalina issues have had to call, or visit this forum for updates. (The latest forum update can be found here.) In other words, Webroot has not been sending updates directly to users, at least not so far. 

For me, the plan is to continue monitoring this forum. 

“Meanwhile, can we/I get a refund for this loss of time that we are paying for your product while getting no return from it?”

I cannot ‘speak’ for Webroot, nor can I predict ‘how’ they will address this issue, if at all. Notwithstanding, I share your concern (i.e., it is not ‘right’ that we pay for days of protection that we are not receiving). So, I called Webroot and “froze” my account. During this “freeze” period, the remaining days in my subscription will be ‘preserved/saved’ until I reactivate the account. 

Note - I am not saying that an account “freeze” is ‘right’ for everyone. In fact, it will undoubtedly prevent ‘passive/automatic’ service restoration when Webroot is ready with a ‘fix’, assuming Webroot is still installed. Nevertheless, it was the ‘right’ choice for me. This is the case as I have uninstalled Webroot, and switched, albeit temporarily, to a ‘competitive/compatible’ security product.  

Thank you @BurnedByCatalina for that information. I didn’t know you could “Freeze Your Account (Keycode)”  Is this something new with Webroot @freydrew@EmmaWebroot ?

@ProTruckDriver 

I upgraded to Catalina in early OCT, and immediately lost my Webroot ‘protection’. Would have preferred to wait for Webroot to resolve the incompatibility issue. However, I was not willing to go without ‘protection’ until their expected resolution date (i.e., mid-NOV). 

Needed help uninstalling Webroot to allow for a ‘competitive/compatible’ security product. When I called for this assistance on 10/18/19, also reviewed options for the balance of my existing Webroot subscription. Since I plan to return to Webroot, I opted for the account “freeze” that the rep offered.   

Note - I have no idea how Webroot plans to address this ‘down time’ with their customers. Further, I am not suggesting that others “freeze” their accounts. Just sharing my personal experiences.