Failed - Virus scan failed

  • 17 October 2018
  • 1 reply

Badge +1
Hi, when creating an excel .xlsx file from our own software report system I get an error as follows and no file can be created:
'Failed - Virus scan failed'
Any help would be most appreciated on how to fix this.
Picture below:


Best answer by akim 19 October 2018, 19:15

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Userlevel 7
Badge +35
Hi @, for this situation we would recommend that you contact support. You can submit a ticket or give them a call at 1-866-254-8400.