Skip to main content
To Customer Support To Customer Support
Hi, when creating an excel .xlsx file from our own software report system I get an error as follows and no file can be created:

 

'Failed - Virus scan failed'

 

Any help would be most appreciated on how to fix this.

 

Picture below:

 

Hi @, for this situation we would recommend that you contact support. You can submit a ticket or give them a call at 1-866-254-8400. 
Terms & Conditions