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Failed - Virus scan failed

  • 17 October 2018
  • 1 reply
  • 1129 views

Hi, when creating an excel .xlsx file from our own software report system I get an error as follows and no file can be created:

 

'Failed - Virus scan failed'

 

Any help would be most appreciated on how to fix this.

 

Picture below:

 

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1 reply

Userlevel 7
Badge +35
Hi @, for this situation we would recommend that you contact support. You can submit a ticket or give them a call at 1-866-254-8400.