Need to remove a broken computer so I can add my new one

  • 26 December 2020
  • 1 reply

I recently purchased a new laptop to replace my old one that quit working. The old laptop will boot up, but when I try to install or uninstall anything, it says that it can’t because some file is missing. I recently signed up for secureanywhere online. It shows that I have 3 PCs but under the PC Security tab it says that I have none. How can I unsubscribe the laptop that I can’t do anything with?

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1 reply

Userlevel 6
Badge +17

Log into your Webroot Console you should be able to remove your old computer.

If this does not work, log a support ticket with Webroot and wait for Webroot Support  to respond.

If you log another support ticket before Webroot respond you go to the back of the queue.