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Webroot Mobile

Mobile security for shopping, banking, and browsing

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  • 5,935 Replies
cbullas
cbullas
started this topic

End of Sale/End of Life for Webroot® Business Mobile Protection April 1...

This post is to remind customers that Webroot will end of life Webroot Business Mobile Protection on April 15, 2020.    This change will not...
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1237 Topics
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Fresh Face
bassdawgFresh Face
asked in Webroot Mobile
terminal: App is identified as malware by webroot mobile security

When I choose remove, the wheel spins as it tries, then a red x appears and the webroot warning is still there. 4-25-25 This occurred after phone update. What to do?

294
TripleHelix
Moderator
M
Fresh Face
mark_carFresh Face
asked in Webroot Mobile
false positive?

Webroot on Android informed me of the following potential threat. I assume “Terminal” is a CLI, but didn’t think Android would have an app for it. I did not download an app with this name, nor have I recently installed new apps in the last few months. Never happened in all the years I have used Webroot. I requested the incident be reviewed. Any suggestions? Thank you. ATTENTION NEEDED Benign Detected App: Terminal Webroot has determined that this app is malicious. The application or file is benign.

403
TripleHelix
Moderator
T
Fresh Face
thephilsterFresh Face
asked in Webroot Mobile
Can't get mobile support because stuck in a login loop.

I had to hard reset my Android cell phone. Tried to set up protection again, and can't get mobile support because it’s stuck in a login loop. See below.

1005
TripleHelix
Moderator
C
CAStark
asked in Webroot Mobile
How do i install Webroot to my smart phone and Kindle?

I just installed Webroot into my laptop, but I need it on my smart phone and Kindle. I don't know how to do that. Any suggestions?

26814
TripleHelix
Moderator
H
Fresh Face
HutchFresh Face
asked in Webroot Mobile
Actual vs Listed Subscriptions

New to Webroot; I have 3 subscriptions (laptop/desktop/android) but when I log into my account, only 2 subscriptions are recorded. I can do a scan on all 3. I need to feel confident that I have coverage on all 3. Where/How do I go to find this info. Thanks.

783
TripleHelix
Moderator
J
JP_Retired Webrooter
posted in Webroot Mobile
Is my iPhone protected or is there an app I need to download?

Some of the most common questions I see while looking across the Social Channels are the age-old: "Is my iPad secure?" or "Can I put Webroot on my iPhone?" The short answer is that there are no "real" AntiVirus solutions on the App Store because Apple includes all Security fixes in their Software Updates. That being said, we do offer a free SecureWeb Browser you can get right from the App Store. Browse, bank, search, shop, or use your favorite social network. We'll block the malicious websites for you. The most important rule to follow is to always update to the latest iOS version. Here are some other suggestions to help protect your iPhone/iPad: Activate find my iPhone [list] If you happen to lose your device, you can wipe it remotely to protect your personal data[list] Tap Settings > [Your Name] > iCloud > Scroll to the bottom and tap Find My iPhone [/list] Use a passphrase instead of a passcode Having a more complex pin makes it much more difficult to crack[list] Tap Settings > Touc

5324
TripleHelix
Moderator
A
New Voice
amitrainaNew Voice
asked in Webroot Mobile
Webroot Mobile Security any Major upgrade coming

Hi Webroot Team, Any Major upgrade coming to webroot mobile security??

733
TripleHelix
Moderator
V
New Member
veritaNew Member
asked in Webroot Mobile
Error both logging in and trial link

401
TripleHelix
Moderator
diverjer
New Voice
diverjerNew Voice
asked in Webroot Mobile
Do not like Android version

Loaded on tablet and gave it permission to access all files and then to do a complete scan. Finished in 3 - 5 seconds and said no problems. Didn’t show any progress or any detail of how many files it scanned, no way did it scan all files I have on this tablet. Wasted that license!

1067
TripleHelix
Moderator
H
harrijoy
posted in Webroot Mobile
Just renewed my account but Webroot app still says expired. How do I fix this? Thanks.

Just renewed my account but Webroot app still says expired. How do I fix this? Thanks.

753
TripleHelix
Moderator
A
Fresh Face
areex81Fresh Face
posted in Webroot Mobile
Access Control Setting on cell phone

I have a Samsung galaxy s5 cell phone. For some reason in the settings of the phone under "Accessibility" in the services section, Webroot goes from on to off. Why is this happening? When this happens Webroot tell me that I am not secure. I then go to settings and turn Webroot on. Thanks for your help.

3013
TripleHelix
Moderator
C
New Member
CMGHNew Member
asked in Webroot Mobile
Trojan

My Android cell has been attacked by a nasty aggressive Trojan!!! It also has access to my personal email address & sends me emails demanding money. I think I have 'badic' Webroot protection. How do I get Rid of this Trojan??

681
TripleHelix
Moderator
D
Fresh Face
donherbertFresh Face
asked in Webroot Mobile
High CPU usage warning and overheating for Samsung S10e

Over the past month I have been getting a warning from the Samsung S10e system (Android 12) that Webroot is consuming too much CPU and to disable it. I’ve also noticed that the phone get very hot even when not charging. It has 59.5 of 128 GB of Storage available. Also has 2.7 of 6GB of memory available. Should I just remove Webroot?

903
D
Fresh Face
A
New Voice
AlasdairNew Voice
asked in Webroot Mobile
Mobile protection

I’ve just renewed my Webroot sub but I cant tell if my mobile and my wife’s are protected. They seem to be working as usual, but but but. When I go to myaccount/security, I can see that my laptop is protected, but nothing else. At the bottom of the page it states, “*Mobile and Chromebook devices aren't displayed for the moment.” That moment has actually lasted months. Any idea who/how to get it working? Alasdair

731
TripleHelix
Moderator
S
New Member
skhaynesNew Member
asked in Webroot Mobile
Secure Anywhere Mobile App Outdated

I recently purchased the premium version of this app on Android and just noticed it hasn't been updated since 2019. I have emailed support multiple times but have yet to receive a reply. Has this app reached EOL and if so is there a way I can be reimbursed or migrate my premium subscription over to the new Webroot app?

2763
C
New Member
R
Fresh Face
rorowlandsFresh Face
posted in Webroot Mobile
Trouble upgrading Webroot Mobile Security on Android S22

Sent a support ticket 9 days ago...no response. After a long wait on hold today I finally got through to someone that verified what I suspected. There is a BUG they are working on specifically with Android Version 12 UI Version 4.1. There is no information on when this BUG will be fixed. I hope this post will help or save you some time if you are encountering the same issues.

87313
TylerM
Administrator
S
New Member
SUGIANTNew Member
asked in Webroot Mobile
error stating 3 devices connected, disconnect device.

As far as I can tell I only have 1 connection going. I see there was a solution, can I get that? Thanks.

631
TylerM
Administrator
D
New Member
debcclakeNew Member
asked in Webroot Mobile
Bug trying to load Webroot on Samsung S22 Ultra

I see that I have the same problem as everyone else who has the Samsung S22 Ultra cell. I can not load Webroot on my cell as there is a bug. The program works fine on my husband’s S19 and it worked fine on my S18. These are the 2 screens I get. Is there a resolution for this? It doesn’t do me much good to have antivirus protection on my tablet and laptop but not on my cell. HELP PLEASE! I tried to get this resolved with GeekSquad and they couldn’t resolve it either. This isn’t good that the latest, greatest cell update can’t get Webroot protection. PLEASE HELP! Here is the screen I get. When I click on GO, this is what I get. When I click on Learn More, I get an AW SNAP! screen. Then when I click on Reload I get the following message: “Something went wrong with Webroot. Webroot closed because this app has a bug. Try updating this app after its developer provides a fix for this error”. So DO WE HAVE A RESOLUTION YET?

611
TylerM
Administrator
D
Fresh Face
djfroFresh Face
asked in Webroot Mobile
Where is Webroot Secure Anywhere for my android?

I’ve had Webroot on my android for the past few years. About six months ago, it quit working (but the same Webroot account on my laptop is working fine). Whenever I open the app, I get the “Information has not been verified yet” page. I contacted Webroot and was told “this is a problem from their end and they’re working on a fix. Six months later, still no fix. Do I have to ditch Webroot?

3291
TripleHelix
Moderator
J
Fresh Face
jolhossFresh Face
asked in Webroot Mobile
There is a floating Webroot on my phone screens that is "Product Tampering" ?

Yesterday, both of my Android phones had foainting/transparent/Webroot banner / pop -up. I thought it was a Webroot Update Reminder.This led to a message that said “Product Tampering,,Security Risk, Download from Google Play Store.But is no Update for phones on Play. IHas someone hacked my phones or is this some sort of idiot spam from an idiotic Bad Actor ? I have received mocking messages from BAs in the past that were nothing once I talked about the FBI 's ic3.gov site and here is your Proxy Address, here is what domain it is maintained in and here is what Nation you come from, here are your GPS coordinates, etc. I have opened a Support Ticket with WB. How do I get rid of this floating icon if everything is okay ? I am VERY security Cautious! Finally, what is everyone's opinion on WB's VPN ? I do not use a router or modem to get WI-FI and I may try to use a third party route to get Ethernet.Thank you ...

2103
russell.harris
Popular Voice
D
Fresh Face
djfroFresh Face
posted in Webroot Mobile
Webroot problem with android phone

Webroot Secure Anywhere was working on my Samsung android until this morning. I received a message saying “information has not been verified yet”. When I clicked on it, the message said “can’t open this page”. After trying to restore my phone and uninstalling/reinstalling Webroot, the problem still exists - basically I cannot sign on/activate it on my phone. I also checked Webroot on my laptop and it works fine. Any help would be appreciated.

3061
ProTruckDriver
Moderator
B
Fresh Face
BlahBlahFresh Face
asked in Webroot Mobile
How do I create an account for android app

I downloaded the webroot app on my Google Pixel 4a(5G) running Andoird 13 I go to create an account but it wants a keycode to create an account. How do I get a keycode before creating an account. Typically software works like this… Create account → Purchase Product → Get keycode → Enter keycode → Activate product. This app is asking me for what normally happens in step four but wants it in step one before I even have an account. Where do I get this keycode to create an account? There are no instructions in the app.

1073
TripleHelix
Moderator
tmitch06905
Popular Voice
tmitch06905Popular Voice
posted in Webroot Mobile
Webroot new mobile app horible

Webroot mobile used to have a security app and a browser app. I never used the browser since everything I have is synced to Vivladi. Webroor security was alwys running on my phone. Now it appears that the security and the browser have been merged into one app and my android phone is only secure when I use the Webroot Browser. Since everything I have is synced to Vivaldi, I don’t want the Webroot browser. Now this once useful app is useless. Since Webroot was gobbled up by Carbonite it has ceased to be what it once was. After over ten years when my subscription expires I will sadly being saying good bye to Webroot.

620
tmitch06905
Popular Voice
E
New Member
elqueso2New Member
asked in Webroot Mobile
SecureAnywhere removal on Andriod Phone

I got a notification that SecureAnywhere is being discontinued and being replaced with Webroot Mobile Security, I went through the new installation process where it removes the old app and installs the new. I didn't remove the old app (even though its not there) I'm still getting secureanywhere notifications to upgrade to the new app when I already have it on my phone. So I uninstalled the new one, set the permission to secureanywhere off and I'm still getting secureanywhere notification with no webroot app on my andriod phone. I hate the new app and it crashes often, telling me that in a notifiaction. I totally hate the new interface and what little control I have on my phone now. How can I totally remove it from my phone I no longer want to run the mobile app. I want it completely gone off my phone. I will still run the desktop app one since I like the easy interface and both my PC's are protecte

3895
J
New Voice
R
New Member
rustyiNew Member
asked in Webroot Mobile
closing account

How can I completely close my account and so that I can stop getting upgrade notices on my phone that don’t work? I literally get a notice every 5 or 6 minutes and following the upgrade instructions goes to a broken link. If WebRoot cannot get a simple upgrade to work then how can I trust them to provide security for my devices? I’m not the only one with problems because numerous people have left one star reviews of the phone app over the last few weeks and Webroot has obviously not addressed the issue.

4728
J
New Voice

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