SecureAnywhere was unable to remove threats automatically!

  • 20 May 2019
  • 1 reply

Userlevel 2
Badge +7
I've been using Webroot SecureAnywhere for 10 days, and I've for an external disk that infected with auto-run malware, which I am used to clean it with antivirus I was using without name, now after scanning with SecureAnywhere, it gave me 59 infected files and I choose to remove them at all, and after removal successed it fave me recheck if there is any other infected files and again it checks for malwares and found 11 infected files and did as previous, and this is the forth time it founds 11 infected files but at this time it didn't do the removal as previous, but alert me as screenshot following, what I can do in this case?!
Really it is a bad experience in first trial before switching!


Best answer by LLiddell 20 May 2019, 17:18

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1 reply

Userlevel 7
Badge +36
Would you mind working with our Support team so we can better understand your situation? It would help if we could view logs and speak with you directly on the matter. We can be reached at 1-866-612-4227, or by clicking here to create a support ticket.