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Welcome! 

The Kaseya Partner community area is designed for VSA users and administrators who also use Webroot products. This community page will be a location where partners can ask Webroot experts and MSP collegues questions, collaborate on best practices and share collaborative information.

 

Please feel free to post a new topic and get a timely response.

 

Regards,

 

PS... Introduce yourself on this Welcome thread and let us know if there's anything specific the Webroot team can provide help and support.



Craig Papke | Sales Engineer - Webroot

Hello all! Looking forward to see what enhancements the 3.0 module has inside of Kaseya.

 

As we have billing associated with our agents (the agents being in a mix of Continuum / Kaseya) we're looking for the best way to ensure that with the clients we do have in Kaseya that the Agents have a matching Webroot agent, install if not detected, create a ticket (In ConnectWise via API or by emailing our PSA), and auto-remediate itself.

 

Another thing is when we install agents, the agents get into the 'Default' group - If it matches a known IP with a site, it would be nice tobe able to move it into a matching client group in the Webroot Portal.

 

One thing additional that we've fought with is agents that are in the 'default' group, if Kaseya / Webroot API with BrightGauge could pass along that info so we can have a guage based on 'Agents in Default Group' that we know need to be sorted.

 

I'm sure there will be more that I think of after we use the module. Excited to see what's coming! 
Thanks for the suggestions and I'll repost in the Integrations Suggestions thread.  I'm just getting this forum built out so other topics, suggestions are more than welcome.  I actually just setup the Suggestions one as you were typing 🙂

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