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576 Topics
J
Fresh Face
JayM90Fresh Face
asked in Got a Question?
No longer can see the option to scan files when right clicking on them

As the title says. As of updating my webroot subscription and keycode from Bestbuy, I can no longer right click a file and click “Scan with Webroot” option. I can still scan normally using webroot, but that option is gone. I tried going to bestbuy geeksquad online for direct support, but they swear this feature was never there, when I know it was there. Any advice.

11910
TripleHelix
Moderator
1Rian baye
Fresh Face
1Rian bayeFresh Face
asked in Got a Question?
Deleting Devices from Webroot account

We have a few old devices on my account. How do I delete then if the device has been trashed?

755
ProTruckDriver
Moderator
Y
New Member
ybTSomebodyNew Member
asked in Got a Question?
Webroot blocking Roblox despite it being in the allow files section

For some reason for the past day whenever my brother tried to play roblox on my laptop it didn’t work. I know webroot is blocking roblox because when I open task manager and try to open roblox, its ram usage goes up for a second or two then goes back down to normal. It only works when I turn off all the protection settings, but I don’t want to do that. Is there any way to get it to work? This happened once in the past but it went away on its own without me doing anything for some reason. This time it hasn’t gone away even after I restarted my laptop. How can I also prevent this from happening again in the future?

301
ProTruckDriver
Moderator
R
New Voice
RudyblueNew Voice
asked in Got a Question?
Why is edge webroot extension showing caution icons for all sites?

The edge webroot extension is showing caution icons for all sites. This just happened some time today, definitely doesn’t reflect actually threat levels so not sure what to do. Have tried uninstalling and reinstalling but nothing changed.

772
R
New Voice
D
New Voice
dmazurNew Voice
asked in Got a Question?
Web Threat Shield showing constant warning?

After years of relatively trouble-free use, Webroot’s Web Threat Shield is showing a “warning” (orange circle with exclamation mark) on all web sites. Using latest version of Firefox for Win7 (ver 115.20.0). Is this a known problem? Also, in the past users could create a “trouble ticket” with Webroot, but that support seems to be gone. What happened?

552
D
New Voice
cpcnw
New Voice
cpcnwNew Voice
asked in Got a Question?
Making Sense of Services?

Coming back to the forum after a long time this is what I have; The Forums https://community.webroot.com/ Management Console CE 24.1 https://my.webrootanywhere.com/ My AccountCE 24.1 https://myaccount.carbonite.com/subscriptions Support Questions https://www.webroot.com/us/en/support/support-home 2. and 3. looks similar but are different. There is a lot of historic data in both and I would like to clear it if possible. I would also like all the information to be in one place? It’s all a bit confusing. A long time ago I had one log in and a console I could add customers keys etc and create groups for collections of keys. I think this was probably 2. but I can’t see any way to add or delete old info? Can anyone clear this lot up and put me on the right path? Thanks!

1509
ProTruckDriver
Moderator
N
New Member
nbinnmNew Member
asked in Got a Question?
Lobotomized

someone/something has Compromised this P C . I’m using this and three other programs. Yet got LOBOTIMIZED. HOW ??? thx nb After about a week I was able to Restore this PC . HOW is it Possible ? I RUN * this and three other programs*. YET --- I think I have a clue , Remote Access was switched on ? windows *home addition *

301
ProTruckDriver
Moderator
K
Fresh Face
Ken WFresh Face
asked in Got a Question?
new update /subsription

I'm attempting to update my subscription and found a 50% off at Webroot main page is this offer for the 2025 version of the program

613
TripleHelix
Moderator
O
New Member
OtterNew Member
asked in Got a Question?
console

My console displays the same computer twice, why and how do i remove the duplicate, looks like found where i can deactivate one of the duplicates. Guess the question is if i deactivate it will it deactivate the other. (strange situation)

391
TripleHelix
Moderator
A
New Member
asepetysNew Member
asked in Got a Question?
Webroot Warning About WRWTSSvc Trying to Install Itself -- Friend or Foe?

Getting warning at startup from Webroot that following is trying to install itself at every startup: Registry Key: \REGISTRY\MACHINE\SYSTEM\ControlSet001\Services\WRWTSSvc Webroot default action is to then disable that update. Is this legitimate or imposter update attempt? If legitimate, it seems to be a Webroot-related service, so why would Webroot not be recognizing it as part of its own software? Thank you! Arv

2012
TripleHelix
Moderator
M
Fresh Face
Matias_1989Fresh Face
asked in Got a Question?
Webroot/PC game problem

Hi I am not sure, but I guess the file as seen in the image is somehow blocked by the Webroot Antivirus - so the computer game won’t work. How would I allow this file? Thanks, Matias

433
TripleHelix
Moderator
T
New Member
TOM MCKEONENew Member
asked in Got a Question?
WEBROOT ACCESS NOTIFICATION KEEPS COMING UP HOW DO I STOP IT

WEBROOT ACCESS NOTIFICATION KEEPS COMING UP ON MY SCREEN HOW DO I STOP IT FROM AUYOMATICALLY POPPING UP

502
TripleHelix
Moderator
S
New Member
scamp4loveNew Member
asked in Got a Question?
Carbonite Refund

I recently purchased the Carbonite Basic plan for $56.99. How do I request a refund? I ordered this in error.

341
ProTruckDriver
Moderator
M
New Member
mhklein57New Member
asked in Got a Question?
Picked a virus that Webroot missed: mergenetworkprotocol

I clicked on a link I shouldn’t have, and by doing so introduced my computer to a malwar called mergenetworkprotocol. It produces pop-up ads on my computer that won’t go away. On the web, I learned that it can do a lot of other nasty things. How can I get rid of it?

781
ProTruckDriver
Moderator
R
rohnlawadmin
posted in Got a Question?
How Do You Add Additional Targets to Security Awareness Training Campaigns that Have Already Launched?

I checked the admin guide and couldn't find a way to do this nor could I find a way to send the existing campaigns we have to one more user/target that got added later.

20610
A
New Member
T
New Member
TrishalynNew Member
asked in Got a Question?
Trisha

I just installed my 5 device Webroot on 5 items but one of them keeps getting notificaion that protection is expiring soon and to renew. I go to the site and it shows a full year still available. What is wrong

571
TripleHelix
Moderator
L
New Member
likeastar20New Member
asked in Got a Question?
WRYES MODULE

Can we get more info on this new module added? https://answers.webroot.com/Webroot/ukp.aspx?pid=17&app=vw&vw=1&solutionid=1131&t=PRN-WSA-WRYES-Module-1105-Released-July-9th-2024

701
TripleHelix
Moderator
S
Fresh Face
sbmmoffFresh Face
asked in Got a Question?
False positive, recommending my customers uninstall your product

Hi, I have many customers using your software and it is blocking my vpn from working, you’ve lost 5 customers this week as ive recommended that they use malwarebytes instead. I contacted you ages ago on email and was told since my app doesnt have a cert you wont approve it. Well malwarbytes and most of the other avs have approved my vpn. So you leave me no choice but to tell my customers to uninstall your anti virus. I have 44,000 users of my vpn. If you wish to stop loosing customers i suggest you whitelist my file moving forward. https://www.virustotal.com/gui/file/1bddf19534aee07e5a11afb46e224dad3982b68f8e73a91ca16669f4e92329e9

1166
S
Fresh Face
D
New Member
DagHANew Member
asked in Got a Question?
how to become a betetester..

Hello, how i can become a betatester.. would be great to be one… yours DagHA

361
TripleHelix
Moderator
M
New Member
Manong Guro Gary RubyNew Member
asked in Got a Question?
What is my PC covered with? Also if i had Antivirus/worms before i renewed my Acct. would it be wiped out?

I have webroot coverage for VPN plus I think anti Virus. But I have a thing called HP Smart printer and they told me that I have malare and worms on my system, so if I have antivirus that should kill it yes? Please have a support agent call me to set me straight. Also my PC says I have coverage as a tablet is that correct?

591
TripleHelix
Moderator
D
Fresh Face
densmperFresh Face
asked in Got a Question?
outlook email address has been scrubbed

I am new here. Currently running WebrootSecureEverywhere. My wife's outlook email address has been scrubbed and now receives 75-250 spam/phishing emails a day into her junk folder. Is there anything we can do to filter/block this kind of activity from reaching her account? Right now we have to manually delete these on a daily basis. Welcome any tips that can can be implemented. TIA

332
D
Fresh Face
H
Fresh Face
heartyFresh Face
asked in Got a Question?
WiFi Security

Does WSA come with WIFI security or do I need to purchase it separately? The reason I ask I have a wireless laptop.

1042
H
Fresh Face
Gridmstr75
Fresh Face
Gridmstr75Fresh Face
asked in Got a Question?
change email address for webroot account - compromised

hello, I am not sure this is the correct place to ask but i am getting nowhere with general support it keeps looping to the main webroot page when they send me a email address and password to log in. anyways the issue is i have an account somewhere with webroot not sure becuase i have not used it in a while under a gmail account that has been compromised on the dark web. I need to confirm if this email is still in use and have it deleted. please assist if any thanks

947
TripleHelix
Moderator
ClarkR
Fresh Face
ClarkRFresh Face
asked in Got a Question?
Webroot, Windows 11, Printdialog.exe

Lately Webroot has been detecting printdialog.exe as a trojan virus. All certificates, date stamps check out as Microsoft’s software. Windows 11 not to long ago changed the print structure. Has anyone else run across this issue? Thank you ...

13614
TripleHelix
Moderator
E
New Member
ErinrathNew Member
asked in Got a Question?
Microsoft Capilot added Notebook feature, how to get?

Hi, Recently I got an update that Microsoft Capilot added a Notebook feature. Has anyone used this feature and if then please tell me how to activate this? I am running Windows 11 and I am very eager to get this feature. Please suggest. Thanks in advance.

551
TripleHelix
Moderator

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