"For technical support inquiries that require immediate assistance, please use the official Webroot support system."
It took hours to get the first answer and after around 30 posts conversation I did not get the answer for a simple question:
Where is safe download link (https) and the control sum of the file available?
Instead after thet extreme waste of time that's what I get:
"I have posted your suggestions to the developers, another thing that you can do to get more people looking at your suggestions is if you join the Webroot Community you can go to the ideas exchange and then post your idea, if you get enough votes then the developers will add that to the top of their list of things that they can change with the software. Below is a link to our community.
http://community.webroot.com/"
"Again I am sorry for any confusion, I can send your suggestions up to the developers but we have our downloads on a secure server so it is not an issue for the consumer who wants to install our software."
"Our secure download for consumers is below.
http://anywhere.webrootcloudav.com/zerol/wsainstall.exe "
That is a request (facing a threat), not suggestions.
I don't like that impression to talk with idiots.
(If I could be an idiot, all what I needed was the controll sum - I don't trust the file,
connection, certificates on my system or any, neither your governmnent.)
threats detected:
https://www.virustotal.com/uk/file/7cca5216736ed43ea20ce1bca1d95da32d34c1a1f9535a7ab859cf5da18320f5/analysis/
http://virusscan.jotti.org/en/scanresult/13cc2f2eab3352527556685d4b44c568c840e7b2/9a08ee0336035cfc3ad6d7973760f874d51d7532
http://www.herdprotect.com/wrsa.exe-a50fa9a3e928713b3f2c6bb74c79e02907634f28.aspx
but:
http://www.herdprotect.com/wrsa.exe-954eea818edd5226a7615b431f6ae51d860958b9.aspx
statest the same version which is clean.
If webroot support won't help in this case, it can only mean that they were
aware of it (and they are after my notice) and don't give the answer or
a signature by intention for some reason.
I'm requesting again, as there is no safe way of delivery provided to let
me use it, to give my money back and to no more argue, as is obviously
not posible for webroot to fulfill the contract without any suspection.
-----
http://theinvisiblethings.blogspot.co.uk/2006/06/introducing-blue-pill.html
Solved
Webroot unsecurity. Lack of support (legal customer)
Best answer by JoeJ
@ wrote:
Now on http://www.wilderssecurity.com/showthread.php?t=359484 I'cant post
anymore in the reply to:
[virtuo] >> I did not posted any MD5.
[PrevxHelp] > Yes you did, in your post #7 above.
That are SHA-1
[PrevxHelp] > Both are 100% legitimate, virus free copies of WSA.
That would be the answer, earlier.
Are the signatures of Webroot files available only on 3rd party sites ?
And you are saying there are useless ?
Could we keep the conversation in just one thread (here) rather than across multiple forums? We don't publish the hashes of WSA binaries (there are many different download locations which would be confusing to users as we would have to publish hundreds of hashes for each new build), but you can validate that a binary is properly signed and originating from Webroot by right clicking on it and checking the digital signature as I have outlined several posts ago.
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