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On January 3, 2025, my subscription, Webroot®️ SecureAnywhere®️ Internet Security Plus 3 Device 1 Year Renewal, had to end, but on December 31 I entered  my account and clicked the button Renew NOw. Unfortunately the renewal was made only for one device. I need it for 3 devices. Why it was not continued as before? For many years I had it for 3 devices.

Hello ​@empet Please get in contact with Webroot Support / Sales to solve this problem

Webroot Support:

Submit a ticket

Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)

 Or Contact Webroot Sales:

 Purchases, renewals, and upgrades

Mon - Fri 7 AM to 7 PM (MDT)

wr-customersales@opentext.com

Tel: 1-866-350-6089

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

Thanks!  I’ll do it!

Hello ​@empet 

 

May I ask if you got it from Best Buy Geek Squad? If you did you will need to contact them and if not do as ​@ProTruckDriver said!

 

 

Not finding the answers you need? Contact us for additional assistance.
 
Chat with an Agent
1-888-BEST-BUY
 

 

https://www.webroot.com/us/en/home/products/geeksquad-register

 

Thanks,

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