Skip to main content
To Customer Support To Customer Support

Product Help & Discussions

Questions About a Webroot Product? Start Here!

17540 Topics
C
Fresh Face
CoasterFresh Face
asked in Webroot® SecureAnywhere™ - Complete
What is going on with Webroot?

Every day it asks me to sign up for an account. I already have an account, but I can’t access it because the “forgot password” link does not work.. Also every day Windows asks me how I want to open this file, but it does not tell me what file, so I told it to use a text editor. It opened a file named program, which appeared to be an exe file. Windows complains about a file named program, which it says may keep some applications from working correctly. Clearly Webroot is AFU. Should I cancel my subscription and try a different product? I emailed support but got no response.

1561
TripleHelix
Moderator
2 years ago
O
New Voice
oserdavidNew Voice
asked in Webroot® SecureAnywhere™ - Antivirus
Linux version of Webroot SecureAnywhere

As far as I can tell there have been 6 requests for a Linux version of Webroot SecureAnywhere posted in Ideas Exchange but there is no hint of anything being developed along these lines. Are we to take it that this is just not on the radar? There seems at the moment to be only one other product which offers realtime protection for (in my case) Ubuntu - ESET - and that requires some fiddling and contortions to get it working with the latest systemd which appeared in Ubuntu 15.04. I would rather be using the same AV product across all our household machines - Windows and Linux. Is any Linux development likely to happen - or does it look completely non-viable from a commercial perspective?

741621
D
New Voice
2 years ago
J
New Member
janflorijnNew Member
asked in Webroot® SecureAnywhere™ - Complete
How to solve Handle-leak explorer.exe and other

Hi all,The system analyse from Webroot Secure Anywhere reports f.e. a handle-leak(explorer.exe) with a system analyse from tools.Sometimes it occurs only while running a program. Running Microsoft Edge and Facebook together and closing  these a scan also results in this message. After restarting the computer this is solved. How to improve my system? In my opinion these messages must be taking serious. Kind regards, Jan Florijn  

5851
TripleHelix
Moderator
2 years ago
J
Popular Voice
jreddochPopular Voice
asked in Webroot® SecureAnywhere™ - Internet Security Plus
9.0.32.58 Installer Needed

Can I get the installer for the new version?  I’m stuck on 9.0.31.84  and it hasn’t updated to the new version. Thanks.

2625
TripleHelix
Moderator
2 years ago
T
New Member
TiredMessNew Member
asked in Webroot® SecureAnywhere™ - Complete
scans disabled and last scan date changing

Hi! I'm having an issue with Webroot where it seems to be turning itself off and on automatically.And all scans seem to be frozen or disabled, where it'll just say "0 files scanned" and processes "not scanned". The time elapses fine and continues changing as expected (1 second, 49 seconds, etc.) but nothing else changes during scanning.Last scan time and duration, on the other hand, keeps changing. It alternates between "last scan 1 day, 22 hours ago" with 4m 34s and "last scan 2 hours ago" with 2m34s duration.It only changes when I try to start a new scan or every few minutes, but keeps alternating between those two specific timestamps. (There is a third variation that now says it was last scanned <5 minutes ago, but still has the 2m34s length and still reverts to the other two)The number of total scans also keeps changing, from 1 to 3. No longer shows the 200+ scans.Next scan part of the menu alters between "Not scheduled" to "20 hours". I've also seen the phishing shield turn its

1901
TripleHelix
Moderator
2 years ago
M
Fresh Face
mcorykyranFresh Face
asked in Webroot® Business Endpoint Protection
WRCoreService.x64.exe Exception code: 0xc0000374

I am getting this error in the Windows Event Log on my server - it is happening with high frequency…WRCoreService.x64.exe Exception code: 0xc0000374OS = Windows Server 2016 1607Can anyone help me solve this issue? 

2676
russell.harris
Popular Voice
2 years ago
D
New Voice
deanosborneNew Voice
asked in Webroot® SecureAnywhere™ - Antivirus
Issue playing Call of Duty Warzone (2022)

I was a huge fan of Warzone and played it non stop until Vanguard came out but the new version of warzone was having major issues but Vanguard itself was fine. The biggest issue was the input lag. Took me longer than I want to admit that it turn out to be Webroot becasue it was fine once I unloaded the software. I have to admit I just disable it temporary when playing. Anyone experianced the same before I work out what I need to exclude?

1446
M
New Member
2 years ago
K
New Member
kdm197New Member
asked in Webroot® SecureAnywhere™ - Complete
device recognition

it would be nice to be able to see which 5 devices are on the bundled account.

491
TripleHelix
Moderator
2 years ago
kleinmat4103
Popular Voice
kleinmat4103Popular Voice
asked in Webroot® Consumer/Business - for Macs
Really Long Scans on Mac

This started with Big Sur and continue in Monterrey, but more and more we see really long scan times on Macs. By really long, I mean several days. So long that I often see 3 or 4 scans running at the same time and slowing down the machine significantly.Is anyone else seeing this? Have a solution?

1026
russell.harris
Popular Voice
2 years ago
T
New Member
trouncerNew Member
asked in Webroot® Consumer/Business - for Macs
Not receiving authentication code for login

https://identity.webrootanywhere.com/v1/Account/login/totplogin?secondStageLoginToken=CfDJ8KPmyPwFWZNHtRoT-Zqhq3fcmiDgaITGBOGNK11axE1DCIw56m8acWKLtYbj0XuUHiDdXafPmVcyCPkL5X8eIrgZjB_VT0BKM4wfIKrq1I5aQ9K2ko3tmraguItScCdlBaQgrF2xgsn_8VuaVDqZKDG-bhm-3xCkMSiXzWRzVU-CMY-2mr-23PgSoegguLU_5gSl1_uSa9X-pJ8iHgJAFy7UuVdlIy9mLOPhwhcPlvYpN21jQEs5_fvokLcvQ31EZ7xph62g4IoHIBuxRMY9y-A

4552
D
Fresh Face
2 years ago
kleinmat4103
Popular Voice
kleinmat4103Popular Voice
posted in Webroot® Security Awareness Training
SAT Phish Test Random Delivery Schedule Not Working

We have a couple of thousand people registered across our client base for phishing tests and really like being able to distribute the phish emails over the course of a couple weeks. They just all deliver at once. I contacted support, but wasn’t able to get a clear answer as to why this happened aside from a potential lack of available resources to handle the campaign. I’ve been told this is resolved now, but haven’t tested beyond a small subset of people. I’m not saying support is wrong. We just get a lot of support calls when all of these go out at once, so I’m a little gun shy. Before I shoot out another campaign, I’m just curious if anyone else has seen this behavior. Thanks!Matt

381
kleinmat4103
Popular Voice
2 years ago
durantash
Community Leader
durantashCommunity Leader
asked in Webroot Mobile Security for Android
Webroot mobile Security link

Hi Dear,which link  is for webroot Mobile Security :  1- Webroot Mobile Security & Antivirus - Apps on Google Play or 2- Webroot® Mobile Security - Apps on Google Play ThanksAmir 

3309
kleinmat4103
Popular Voice
2 years ago
MunkeyMan
New Voice
MunkeyManNew Voice
asked in Webroot® Security Awareness Training
Security Awareness Training Reporting

We are an MSP and we sell a lot of SAT. We are desperate to get some decent reporting for individual organisations. Is this something that is imminent? I believe that our tech team have been chasing this up for a very long time.

616
kleinmat4103
Popular Voice
2 years ago
S
Fresh Face
sharpygizmoFresh Face
asked in Got a Question?
Adding new keycode to console no longer available?

Hi - I used to be able to log into one of my consoles and add a new keycode - now the option has gone and been replaced with “buy a new keycode” - any idea why this is and if the old option is coming back? Thanks

712
C
Webroot Employee
2 years ago
S
Popular Voice
silvanetPopular Voice
posted in Webroot® SecureAnywhere™ - Antivirus
Login complete failure?

This is insane. I got an email with automatic payment for renewal processed, keycode, and instructions.I tried logging in via the email My Account link. I also tried the My Account link in Webroot itself. They don’t work. Tells me incorrect password. Nonsense. I tried “forgot password.” It says look in your email. Nothing is sent, not even to spam folder. I’m absolutely sure of my credentials. They’re saved offline. I can’t reach anyone through the now ubiquitous, stupid, irrelevant thousand options computerized front end answering service. This is my second attempt to post in the community. The posts don’t get processed. I am on Chrome and I turned off all my browser extensions. As you must know, when a post doesn’t process and you try again for whatever reason the page gets wiped out.

956
S
Popular Voice
2 years ago
S
New Voice
steveshankNew Voice
posted in Webroot® SecureAnywhere™ - Antivirus
2 user portals. Which is which, differences???

What is the Carbonite my account portal as opposed to the older my.webrootanywhere client portal? I got the sign up for My Account and tried to login using my already existing my.webroot account and failed. Then logged in to my.webrootanywhere just fine and got a portal. Do we need 2 account portals, one community portal and also our license and password info for one program? What’s going on? Will the old portal die? What’s the difference. What are we supposed to do if we  already have an account portal under opentext instead of carbonite?

994
MajorHavoc
Bronze VIP
2 years ago
L
New Member
lyndee626New Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Web erase

I.m trying to remove AVG Security from my computer.  I get so far in the uninstall and it gives me an error and restarts my computer.  I’ve tried uninstall 3 times with the same result.  Would Web erase help to eliminate or uninstall this program? 

844
MajorHavoc
Bronze VIP
2 years ago
Kitkat737
New Voice
Kitkat737New Voice
asked in Got a Question?
What can I do to protect myself while traveling?

So I mostly use my phone and tablet while traveling and am curious about ways to protect myself. Is there any way to use hotel or airport wifi safely? Does anyone have tips for security while traveling?

14612
MajorHavoc
Bronze VIP
2 years ago
U
Fresh Face
us00051Fresh Face
asked in Got a Question?
W32 Deceptor Surfshark infection

What is this infection? It was identified in scan as: 1 infection has been identifiedW32.Deceptor.Surfshark                            C:\ProgramData\Caphyon\Advanced Installer\{7DE31F91-EAE8-4282-A766-8808055D9CF6}\SurfsharkSetup.exe - 5EFCDC05BC1DCB425D4FCAFA08326744I believe when error came up on scan that SurfsharkSetup.exe and cmf2bo0t.exe were also identified as being involved. Anybody know what this infection is, how it got on my computer, what damage it could do and how to prevent it from coming back?  Thanks. 

83512
MajorHavoc
Bronze VIP
2 years ago
Jamesharris85
New Voice
Jamesharris85New Voice
asked in Got a Question?
Webroot Group policy deployment struggles (Via CW Command)...

Hi guys, hoping someone can help.I have done a search but the only guide I could find in here was this, which doesn't really cover my issue: How to install using GPO | Webroot CommunityI am currently setting up our client base with webroot endpoint protection via ConnectWise Command - has anyone else done this also? Steps I am taking as follows, but the long and short of it is that the agent (And webroot by proxy) is not installing:Download the desktop install agent and create a GP that should install the software package. I save the install file in a shared location which for the sake of troubleshooting, I have made available to EVERYONE I am assigning the package via a UNC path so that it is accessible where they are on the network I am creating a security group and adding all domain computers to the group I add this group to the group policy and give them permissions In the policy I configure wait time to 120 seconds  I configure it to wait for the network before logging in as wellN

811
Jamesharris85
New Voice
2 years ago
P
Fresh Face
pemeoffFresh Face
asked in Got a Question?
Remove Trend Micro

I have changed internet security programs before and all of them have removed the prior security company before installing. Do I need to manually uninstall Trend Micro?

1094
J
Community Expert Advisor
2 years ago
B
New Voice
BillSlavenNew Voice
asked in Webroot® DNS Protection
DNS Protection

Hi Where do you manage DNS Protection now in the new console including reports? Thanks

853
Jamesharris85
New Voice
2 years ago
B
New Member
bdurshNew Member
asked in Got a Question?
New Subscription issue

Hello,A few weeks ago, I purchased a new subscription, entered the key code, and after all this time, I am still seeing my subscription is expired on the WebRoot app (Windows 10 64bit, regularly updated).That said, scans are still being performed as scheduled and the results show threats are being detected/removed as usual. Everything looks good, and then the app has a big red header with “Protected” and an exclamation mark and is providing “Subscription         Expired”If this is more or less just a bug with the app, no big deal, as long as I’m actually protected. WebRoot is great, so I hope the issue is just that. If anyone can advise, that’d be great. Thanks.Ben

2076
G
New Member
2 years ago
R
New Member
RedscorpionNew Member
posted in Webroot® SecureAnywhere™ - Antivirus
Account activation not working

I keep getting the screen saying “account activation needed” I signin and that works, it asks for my security code and then it logs me out and logs me back in. I am stuck in a loop and cannot scan my computer for virused. Please help. I sent a ticket to customer support and got a generic reply with no real answers. Does anyone know what to do? 

1883
I
New Member
2 years ago
R
Fresh Face
rlduffyFresh Face
posted in Webroot® SecureAnywhere™ - Antivirus
Optimizer handling of jump lists

When I run the optimizer it deletes all my jump lists.  Is there a workaround for this?

515
J
New Member
2 years ago

Badges

Show all badges

Join the Conversation

Terms & Conditions