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Questions About a Webroot Product? Start Here!

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venus60Popular Voice

asked in Webroot® SecureAnywhere™ - Complete

Webroot Popup Message

Hello Everyone.I am getting this new Pop Up message o my computer. Would you please let me know what i need to do, also, how can i disable it.Thanks.Also, How is Baldrick doing.

195218

2 years ago

OhlersNew Member

asked in Webroot® Consumer/Business - for Macs

re-installing on Catalina

After upgrading to MacOS Catalina, the WSA window launched on every new login.Really annoying, and no way to control it.So I tried uninstall Webroot, and reinstalling.But after clicking the installer, nothing happens.The webroot icon is sitting in the dock, its open, and clicking it, the menu-bar with only shows “WebrootSecureAnywhere” but just that, no dropdown menus, or app window .I tried this two times, and same result.Please advise

20667

2 years ago

Element_115Fresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot SecureAnywhere Still Running

I am unable to get Webroot SecureAnywhere to stop running in Taskman and in services.msc. Access is denied when I choose Manual or Disable in services. Let me back up a bit by saying I had installed the trial then uninstalled after a week or so. It still starts up (WRCoreService and WRSkyClient). I have tried the Webroot removal tool which ran and stated it was removed. I even tried installing a new trial using a different email address and trial code, then uninstalled that. Same issue. There is nothing in Startup to indicate Webroot should be starting with Windows. I am unable to delete the WRCore program data folder. Access is denied.

10986

2 years ago

yorkyporkyNew Member

asked in Webroot® SecureAnywhere™ - Complete

Uninstalling Webroot CE22.3 Latest Windows version.

Will not uninstall. Does not appear in app list but it is still on the machine. I no longer need this on this pc.

2011

2 years ago

meditek10New Voice

asked in Got a Question?

Carbonite!

Carbonite has become a major irritation. Not only is it abominably slow but every time I’m diverted to it I’m questioned by an annoying security app only to find my password doesn’t work. I seem to have to generate a new one for each visit. Last time I visited I forgot my password I clicked on the resulting email and found myself logged in to my account!!!Why has Webroot put itself in the hands of these amateurs? Who are they anyway? Norton killed itself doing a similar thing when it hitched up with Symantec.

1976

2 years ago

asherotoFresh Face

posted in Webroot® Business Endpoint Protection

Bug - Webroot Blocking Itself - attempted to load a non-system/Webroot DLL

MSP here using endpoint protection.Problem 1 - For some reason my Webroot clients never update, on any computer. I always have to install the latest WRSA.exe installer manually. This has been going on for over a year.Problem 2 - I installed the latest, 9.0.32.60 a few minutes ago. Upon inspecting the WR log files, I found that Webroot is blocking itself when updating/installing.Blocked: Webroot Process ""C:\Program Files\Webroot\Core\WRSkyClient.x64.exe"

672

2 years ago

Carkparedes47New Member

asked in Got a Question?

Como recupero una factura de renovación (How do I retrieve a renewal invoice) ~PTD

Buenas noches, necesito me indiquen como encontrar una renovación del anti virus y activación del mismo….(Good evening, I need you to tell me how to find a renewal of the anti virus and activation of it….) ~PTD

301

2 years ago

MiedenjlsNew Member

asked in Webroot Mobile Security for Android

I can not access my webroot account.

I enabled webroot to use Lastpass authenticator. When I got a new phone webroot info did not transfer in the Lastpass authenticator app. I do not have a secret code to start over because I can not access my webroot account. Where do I go from here?

721

2 years ago

motonNew Member

asked in Got a Question?

URL false positive

How can whitelist my website from your database if I’m not a client? Website is clean and working perfect.

6122

2 years ago

afcs316Fresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

renewing

I currently have almost a week before i renew. why is webroot attemping to collect my renewing cost days before expiration. My banking institution has that cost amount currently pending

962

2 years ago

DMCATLNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Why does Windows Defender continue to run after installing Webroot Secure Anywhere?

After installing Webroot Secure Anywhere, I noticed that Windows Defender continued to run and appears as the primary security software under Windows Security - Virus & Threat Protection. This is not the case when using other security software - examples that come to mind are Norton 360 and Sophos.Also, the Windows Antimalware Service Executable is running all the time, performing scans and using significant resources. While I tried turning it off, including through the Windows Registry, it cannot be disabled.I’m pretty sure that this is a defect in the Webroot software, unless Webroot has decided to use the Windows antimalware engine in place of its own. Note that I have tried this on two different machines running Windows 10 and Windows 11 respectively with the same result. And aside from Windows Defender, which Webroot should be disabling, there’s no other security software running.I’ve opened a Support Ticket with Webroot Support, but have heard nothing yet, so I was hoping to

12744

2 years ago

ZhenNew Member

posted in Got a Question?

Stop with the popups "Sign up for My Account" and other popups. Just STOP.

Giving McAfee and other cancerous anti-virus a run for its money in terms of ANNOYING and OBNOXIOUSWho thought allow Webroot SecureAnywhere to send popups to their customers was a good idea? This is beyond annoying. I have never seen these sort of annoying popups until now this month and I’ve been subscribed since 2016. Stop asking us to sign up for “My Account” and stop asking us to accept your terms of service. How many times do I have to close these damn popups before I chargeback my credit card?

13898

2 years ago

stfranklinNew Voice

posted in Got a Question?

"Sign up for MyAccount

Webroot recently started showing me a popup at start up of Windows 10 containing the words: “Sign up for MyAccount.” I am already signed up! Yet this braindead program keeps showing me the popup. I am getting tired of clicking the little X. There should be some built-in interaction between the popup and the fact that I am already “signed up.” I have tried just about every suggestion on the internet. Apparently Webroot has gone out of their way to circumvent the normal Windows popup override system. HELP!

120657

2 years ago

mikeycpaNew Voice

asked in Got a Question?

Webroot for Windows 7

My Webroot seems to be active and the control panel says it was updated 5/22/22 and Defender says it’s active. I’m unable to execute the program or open or do a scan, the link or icon doesn’t react to anything. Help!

3446

2 years ago

dhollenbaNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

do I have a paid up account with webroot

Do I have a paid up account with webroot?

412

2 years ago

PresyNew Member

asked in Got a Question?

New App

Is it necessaryto install the NEW Webroot App? Can I continue to use Webroot and be protected if I don't uninstall the old/original Webroot App? I love the original app, and after reading all the reviews on the new Webroot App, I am very reluctant to install the new app.

351

2 years ago

MrfysLawNew Member

asked in Webroot® SecureAnywhere™ - Antivirus for PC Gamers

Purchasing/Installing Webroot

Hello! I bought a new laptop through BestBuy. With it, came 6 months of Webroot Antivirus. However, every time I try to activate it, it does not show up as an actual product. BestBuy couldn’t help me, so I decided to purchase Webroot on my own. However, when I tried to purchase WebRoot’s “Antivirus for gamers” using this link; Antivirus for PC Games Without Performance Impact | Webroot ; I was hit with a “cannot be processed” error which told me to try my purchase again. So I did. Again, same issue. However, my bank was charged for the original $29.99 cost. Why do I worry I am getting scammed while trying to buy a product promising to help me prevent scams? Please help me figure this out, as it is incredibly frustrating now having to wait for my claim with my bank to finish while still needing anti-virus software. I have been told WebRoot is the best, which is why I am here. But now I am having seconds thoughts.

1384

2 years ago

brittlowryFresh Face

asked in Webroot® SecureAnywhere™ - Complete

New Keycode WHY??

I have been a satisfied Webroot user since 2014.I renewed my subscription last year for another 3 years.But now every time I turn on my pc I get a popup:“Your New Keycode Has Been Activated” WHY?? WHAT IS GOING ON? How do I stop the popups?Is there a phone # for customer service?My old keycode from 2014 still shows when I bring up my desktop console.I have been unable to reach customer service.I did finally finally google “webroot customer support phone number”, but the number is for a scammer who told me the popup was evidence my router had been compromised and I should install UltraViewer on my PC so he could remote in and clean things up. (I hung up.)

1111

2 years ago

cyberwaspFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Synology NAS

Was just wondering if Webroot might release a version for Docker. If not, is there a way using the routers ports to direct traffic through the pc before reaching the nas leting webroot the chance of stopping a threat???

1912

2 years ago

diverjerNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot displaying the UAC prompt on reboot

Webroot wants to make changes to windows at every boot of Windows 10. I have to click yes each time for Webroot to load. This is something new either from my update KB 5013887 or a change in Webroot code. Also, had another issue, but that is in a separate post after this update. Tries 3 times now and always get asked by Webroot to make changes, I don’t want to change my UAC settings because of this issue.

3195

2 years ago

hoyhsiehNew Member

asked in Webroot® Consumer/Business - for Macs

Will downloading Webroot on my Macbook slow it down and prevent me from doing back-up?

After I downloaded Webroot on my MacBook, I found it difficult to do back-up, do you have any solutions? Thanks

811

2 years ago

ProFusionNew Member

asked in Webroot® SecureAnywhere™ - Complete

How to add a New Product keycode on Management Console

Hi,I noticed few days ago, that the “ADD PRODUCT KEYCODE”, in my consumer management console has been removed, but in the help menu still showing the same procedure for the mentioned button 🙄!!!Any ideas how to add a new keycode in the same console?Thank you all in advance!

4137

2 years ago

efuru6New Member

asked in Got a Question?

How to remove webroot reminder to install

Here’s the issue: I no longer use Webroot. I have a new provider. The reason you ask? In 2021 I paid for the Webroot protection through Best Buy. I went to the store and verified that fact. Every time I logged in on my desktop, I would see a reminder telling me I no longer had protection. I spoke to the Geek Squad and they wrote down a link for me to use. It didn’t work, so in 2022 I got a new provider. I uninstalled Webroot, but I still get reminders every day, sometimes more than one. I just want the reminders to stop. Any suggestions?Thank you for your time.Cheryl

811

2 years ago

cyberwaspFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Exceptions

I usually run NVinstall to update my graaphics driver but afteer getting Webroot it flags it as a virus. is there a place to enter exceptions in webroot. TIA

501

2 years ago

trcoonFresh Face

asked in Got a Question?

System Optimizer utility in version 9.0.30.75

What happened to the system optimizer function?

17514

2 years ago

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