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iproapFresh Face

posted in Webroot® Security Awareness Training

SAT Training Invite Logo

Hi, Has anyone had any success in adding their own logo to the SAT Training Invite emails please? Is there a maximum size for the logo?Thanks

2 years ago

freydrewRetired Webrooter

published in Webroot® Security Awareness Training

New Course Announcement: Cyber Resilience While Working from Home

One of our core commitments when we began developing Webroot® Security Awareness Training was to remain relevant. We pledged to continuously develop content that reflected the latest threats faced by businesses and users as they arose. One of the most significant challenges we’ve seen since the launch of our user training tool has been the shift to remote workforces forced by the novel coronavirus outbreak. It’s dealt a serious blow to the cyber resilience of many organizations and is something, we felt, needed to be addressed. We’re happy to announce that a course designed to do just that is now available. It’s a guide for organizations and their users to maintain their cyber resilience with dispersed workforces, and we hope you’ll enroll. Why bother developing a Cyber Resilience while Working from Home Course? Cybercriminals know many remote workforces are no longer always under the watchful eyes of IT teams. They know some are even working from their own devices, often outsid

13806

2 years ago

durantashCommunity Leader

asked in Webroot Mobile Security for Android

Webroot mobile Security link

Hi Dear,which link is for webroot Mobile Security : 1- Webroot Mobile Security & Antivirus - Apps on Google Play or 2- Webroot® Mobile Security - Apps on Google Play ThanksAmir

2 years ago

MunkeyManNew Voice

asked in Webroot® Security Awareness Training

Security Awareness Training Reporting

We are an MSP and we sell a lot of SAT. We are desperate to get some decent reporting for individual organisations. Is this something that is imminent? I believe that our tech team have been chasing this up for a very long time.

2 years ago

cmc_jasonNew Member

posted in Webroot® SecureAnywhere™ - Complete

Help please...My ports are blocked and I don't know how to unblock them

Hey everyone,I am new to this community and I would just like to say hello and thank you in advance for any help. So here is the issue that I am having….. It seems as though webroot firewall, etc. is somehow blocking ALL smtp ports from my device. I have tried to look at some of these older articles about looking up the causes. Unfortunately I am not that tech savvy so I need a step by step list to follow. For example if I am trying to unblock port 25 or 465, etc. what do I look for in the active processes list to allow me to do such that. Again thank you very much in advance,Jason Conway

2 years ago

sharpygizmoFresh Face

asked in Got a Question?

Adding new keycode to console no longer available?

Hi - I used to be able to log into one of my consoles and add a new keycode - now the option has gone and been replaced with “buy a new keycode” - any idea why this is and if the old option is coming back? Thanks

2 years ago

steveshankNew Voice

posted in Webroot® SecureAnywhere™ - Antivirus

2 user portals. Which is which, differences???

What is the Carbonite my account portal as opposed to the older my.webrootanywhere client portal? I got the sign up for My Account and tried to login using my already existing my.webroot account and failed. Then logged in to my.webrootanywhere just fine and got a portal. Do we need 2 account portals, one community portal and also our license and password info for one program? What’s going on? Will the old portal die? What’s the difference. What are we supposed to do if we already have an account portal under opentext instead of carbonite?

2 years ago

lyndee626New Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Web erase

I.m trying to remove AVG Security from my computer. I get so far in the uninstall and it gives me an error and restarts my computer. I’ve tried uninstall 3 times with the same result. Would Web erase help to eliminate or uninstall this program?

2 years ago

Kitkat737New Voice

asked in Got a Question?

What can I do to protect myself while traveling?

So I mostly use my phone and tablet while traveling and am curious about ways to protect myself. Is there any way to use hotel or airport wifi safely? Does anyone have tips for security while traveling?

2 years ago

us00051Fresh Face

asked in Got a Question?

W32 Deceptor Surfshark infection

What is this infection? It was identified in scan as: 1 infection has been identifiedW32.Deceptor.Surfshark C:\ProgramData\Caphyon\Advanced Installer\{7DE31F91-EAE8-4282-A766-8808055D9CF6}\SurfsharkSetup.exe - 5EFCDC05BC1DCB425D4FCAFA08326744I believe when error came up on scan that SurfsharkSetup.exe and cmf2bo0t.exe were also identified as being involved. Anybody know what this infection is, how it got on my computer, what damage it could do and how to prevent it from coming back? Thanks.

2 years ago

Jamesharris85New Voice

asked in Got a Question?

Webroot Group policy deployment struggles (Via CW Command)...

Hi guys, hoping someone can help.I have done a search but the only guide I could find in here was this, which doesn't really cover my issue: How to install using GPO | Webroot CommunityI am currently setting up our client base with webroot endpoint protection via ConnectWise Command - has anyone else done this also? Steps I am taking as follows, but the long and short of it is that the agent (And webroot by proxy) is not installing:Download the desktop install agent and create a GP that should install the software package. I save the install file in a shared location which for the sake of troubleshooting, I have made available to EVERYONE I am assigning the package via a UNC path so that it is accessible where they are on the network I am creating a security group and adding all domain computers to the group I add this group to the group policy and give them permissions In the policy I configure wait time to 120 seconds I configure it to wait for the network before logging in as wellN

2 years ago

pemeoffFresh Face

asked in Got a Question?

Remove Trend Micro

I have changed internet security programs before and all of them have removed the prior security company before installing. Do I need to manually uninstall Trend Micro?

2 years ago

BillSlavenNew Voice

asked in Webroot® DNS Protection

DNS Protection

Hi Where do you manage DNS Protection now in the new console including reports? Thanks

2 years ago

CDKittell

asked in Webroot® SecureAnywhere™ - Complete

firewall blocking quickbooks update

Having issues with one customer running Quick Books Pro 2016. They generate error PS077 (QB error) when attempting to update payroll portion of QB. I would rather not turn off the firewall. Any suggestions?

2 years ago

bdurshNew Member

asked in Got a Question?

New Subscription issue

Hello,A few weeks ago, I purchased a new subscription, entered the key code, and after all this time, I am still seeing my subscription is expired on the WebRoot app (Windows 10 64bit, regularly updated).That said, scans are still being performed as scheduled and the results show threats are being detected/removed as usual. Everything looks good, and then the app has a big red header with “Protected” and an exclamation mark and is providing “Subscription Expired”If this is more or less just a bug with the app, no big deal, as long as I’m actually protected. WebRoot is great, so I hope the issue is just that. If anyone can advise, that’d be great. Thanks.Ben

2 years ago

rlduffyFresh Face

posted in Webroot® SecureAnywhere™ - Antivirus

Optimizer handling of jump lists

When I run the optimizer it deletes all my jump lists.  Is there a workaround for this?

2 years ago

ohm777

asked in Webroot® SecureAnywhere™ - Complete

WIN10 Quick Access Folders

When I run the System Optimizer, Webroot deletes my selected Quick Access folders and replaces them with the default WIN10 Quick Access folders. I have looked through all Webroot settings to stop this from happening but haven’t had any success. Is there a way to keep the System Optimizer from deleting Quick Access folders? I would like to keep my Quick Access folders undisturbed. Thanks!

2 years ago

rjhNew Voice

asked in Got a Question?

Folder in cloud refuses to delete

I have a folder w/subfolders in the Webroot Anywhere folder in Backup & Sync. Over the past several months I have deleted the folder many times. It continues to return with all the subfolders. I was able to delete the files within the folders but not the actual folders. I have deleted from the cloud…...I have deleted from the computer…. I have deleted from both places within seconds of each other. Nothing has worked. It seems it is stuck in space.Is there a solution other than submitting a ticket?

2 years ago

TropicalgalFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

How to address/fix problems after a Scan Results

Hi, I hope someone can help me. I did my Scan and it showed a large number of temporary files have been found. How to I fix this? Please advise! Thanks

2 years ago

ajdiehlFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot remains red

Webroot SecureAnywhere remains red after many days of multiple searches and requests to clear threats unsuccessfully. All started after an update to macOS Monterey 12.3.1 The threat listed is /Library/Apple/System/Library/CoreServices/XProtect.app/Contents/MacOS/XProtectRemediatorMRTv3 Threat Name Keylogger.Refog.1.r

2 years ago

Marquise199206New Member

asked in Webroot® Security Awareness Training

WebRoot Phishing Campaign Not Uploading Targets

Is anyone having issues loading targets into the phishing campaigns? I can load targets into the training, but not the phishing campaign. When I set up the phishing campaign it just does a continuous load on the targets page. Any advice would be helpful. Thanks.

2 years ago

Marquise199206New Member

posted in Webroot® Security Awareness Training

Phishing Campaigns Not loading Available Targets

2 years ago

ggeigerFresh Face

asked in Webroot® Consumer/Business - for Macs

Webroot support responds that Apple M1 processors are not supported

Webroot released an announcement in November 2020 that secure anywhere would support the Apple M1 processor I have been trying to install Webroot SecureAnywhere on my M1 based MacBookPro since November 2021 without any success. I opened a support ticket detailing the fact that Mac Agent v9.4.1.27 just hangs during the installation process. The response that I received was:“Hello, Thank you for contacting Webroot. M1 processors are not currently supported. Regards, Webroot Support” MacOS Monterrey v12.3MacBookPro 2021Processor: M1 Pro

2 years ago

Paul JayFresh Face

posted in Webroot® SecureAnywhere™ - Internet Security Plus

Can't get anyone from Sales on the phone - this is day 3. Also issues with online response to support ticket.

I need to modify my subscription. I have now left 3 messages with Sales, and no response whatever.In addition, I raised a support ticket when the last DNS Threat Protection outage occurred, and have had no email response. Now 3 or 4 days.Phone Tech Support response, however, is fast enough. But I’m concerned about what’s going on at Webroot where reaching sales is such a problem. BTW have also left messages with Billing, and no callback from them either.

2 years ago

ydn10Fresh Face

asked in Webroot® SecureAnywhere™ - Complete

Trojan not detected in Webroot... Please help, how do I remove this?

Hi, I'm not sure how this happened but a trojan has appeared on my computer. I have webroot already installed and even with this popup that appeared webroot didn't detect this trojan. I've downloaded the Microsoft safety scanner and ran a test, it removed a different issue: "VirTool:Win32/DefenderTamperingRestore". However, the popup below is still there: This is a screenshot of my webroot scan, it didn’t detect the trojan:Please may I ask what I should do?Kind regards,Ydn10

2 years ago

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