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17540 Topics
R
New Member
RedscorpionNew Member
posted in Webroot® SecureAnywhere™ - Antivirus
Account activation not working

I keep getting the screen saying “account activation needed” I signin and that works, it asks for my security code and then it logs me out and logs me back in. I am stuck in a loop and cannot scan my computer for virused. Please help. I sent a ticket to customer support and got a generic reply with no real answers. Does anyone know what to do? 

1893
I
New Member
2 years ago
R
Fresh Face
rlduffyFresh Face
posted in Webroot® SecureAnywhere™ - Antivirus
Optimizer handling of jump lists

When I run the optimizer it deletes all my jump lists.  Is there a workaround for this?

515
J
New Member
2 years ago
O
Fresh Face
ohm777
asked in Webroot® SecureAnywhere™ - Complete
WIN10 Quick Access Folders

When I run the System Optimizer, Webroot deletes my selected Quick Access folders and replaces them with the default WIN10 Quick Access folders. I have looked through all Webroot settings to stop this from happening but haven’t had any success. Is there a way to keep the System Optimizer from deleting Quick Access folders? I would like to keep my Quick Access folders undisturbed. Thanks!

2143
J
New Member
2 years ago
R
New Voice
rjhNew Voice
asked in Got a Question?
Folder in cloud refuses to delete

I have a folder w/subfolders in the Webroot Anywhere folder in Backup & Sync.  Over the past several months I have deleted the folder many times.  It continues to return with all the subfolders.  I was able to delete the files within the folders but not the actual folders.  I have deleted from the cloud…...I have deleted from the computer…. I have deleted from both places within seconds of each other.  Nothing has worked.  It seems it is stuck in space.Is there a solution other than submitting a ticket?  

373
ProTruckDriver
Moderator
2 years ago
T
Fresh Face
TropicalgalFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
How to address/fix problems after a Scan Results

Hi, I hope someone can help me.  I did my Scan and it showed a large number of temporary files have been found. How to I fix this?  Please advise! Thanks 

8283
TripleHelix
Moderator
2 years ago
A
Fresh Face
ajdiehlFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
Webroot remains red

Webroot SecureAnywhere remains red after many days of multiple searches and requests to clear threats unsuccessfully. All started after an update to macOS Monterey 12.3.1  The threat listed is /Library/Apple/System/Library/CoreServices/XProtect.app/Contents/MacOS/XProtectRemediatorMRTv3  Threat Name Keylogger.Refog.1.r

3333
A
Fresh Face
2 years ago
M
New Member
Marquise199206New Member
asked in Webroot® Security Awareness Training
WebRoot Phishing Campaign Not Uploading Targets

Is anyone having issues loading targets into the phishing campaigns? I can load targets into the training, but not the phishing campaign. When I set up the phishing campaign it just does a continuous load on the targets page. Any advice would be helpful. Thanks.

261
ggreenbaum
Webroot Employee
2 years ago
M
New Member
Marquise199206New Member
posted in Webroot® Security Awareness Training
Phishing Campaigns Not loading Available Targets

Is anyone having issues loading targets into the phishing campaigns? I can load targets into the training, but not the phishing campaign. When I set up the phishing campaign it just does a continuous load on the targets page. Any advice would be helpful. Thanks.

331
ggreenbaum
Webroot Employee
2 years ago
G
Fresh Face
ggeigerFresh Face
asked in Webroot® Consumer/Business - for Macs
Webroot support responds that Apple M1 processors are not supported

Webroot released an announcement in November 2020 that secure anywhere would support the Apple M1 processor I have been trying to install Webroot SecureAnywhere on my M1 based MacBookPro since November 2021 without any success.  I opened a support ticket detailing the fact that Mac Agent v9.4.1.27 just hangs during the installation process. The response that I received was:“Hello, Thank you for contacting Webroot. M1 processors are not currently supported. Regards, Webroot Support” MacOS Monterrey v12.3MacBookPro  2021Processor: M1 Pro

6885
J
Community Expert Advisor
2 years ago
P
Fresh Face
Paul JayFresh Face
posted in Webroot® SecureAnywhere™ - Internet Security Plus
Can't get anyone from Sales on the phone - this is day 3. Also issues with online response to support ticket.

I need to modify my subscription. I have now left 3 messages with Sales, and no response whatever.In addition, I raised a support ticket when the last DNS Threat Protection outage occurred, and have had no email response. Now 3 or 4 days.Phone Tech Support response, however, is fast enough. But I’m concerned about what’s going on at Webroot where reaching sales is such a  problem. BTW have also left messages with Billing, and no callback from them either. 

804
TylerM
Administrator
2 years ago
Y
Fresh Face
ydn10Fresh Face
asked in Webroot® SecureAnywhere™ - Complete
Trojan not detected in Webroot... Please help, how do I remove this?

Hi, I'm not sure how this happened but a trojan has appeared on my computer. I have webroot already installed and even with this popup that appeared webroot didn't detect this trojan. I've downloaded the Microsoft safety scanner and ran a test, it removed a different issue: "VirTool:Win32/DefenderTamperingRestore". However, the popup below is still there: This is a screenshot of my webroot scan, it didn’t detect the trojan:Please may I ask what I should do?Kind regards,Ydn10

9054
TripleHelix
Moderator
2 years ago
M
New Voice
mrossNew Voice
asked in Got a Question?
Can Webroot scan my IoT devices for malwarre and vulnerabilities?

Does Webroot have the ability to scan my IoT devices for malware and vulnerabilities?Bitdefender and TrendMicro both offer this,  Avast One probably does, but you have to go ‘premium’.Bitdefender found vulnerabilities in my BT Business Hub 6.

623
M
New Voice
2 years ago
C
Fresh Face
chipecoxFresh Face
asked in Webroot Mobile Security for Android
While logging in I am redirected to Application - Console appears instead of standard screen with options

I want to login to my webroot account from the Internet select my mobile phone so as to send it commands because it is lost.  However, the login sends me to a list of consoles and there are not any menu items to reach to mobile phone commands.  Furthermore, my mobile phone is not listed even though I set it up using the same keycode.How can I fix this problem so I can access the standard Webroot SecureAnywhere screen?

983
TripleHelix
Moderator
2 years ago
cmc_jason
New Member
cmc_jasonNew Member
posted in Webroot® SecureAnywhere™ - Complete
Help please...My ports are blocked and I don't know how to unblock them

Hey everyone,I am new to this community and I would just like to say hello and thank you in advance for any help.  So here is the issue that I am having….. It seems as though webroot firewall, etc. is somehow blocking ALL smtp ports from my device.  I have tried to look at some of these older articles about looking up the causes.  Unfortunately I am not that tech savvy so I need a step by step list to follow.  For example if I am trying to unblock port 25 or 465, etc. what do I look for in the active processes list to allow me to do such that. Again thank you very much in advance,Jason Conway

5926
MajorHavoc
Bronze VIP
2 years ago
H
Popular Voice
hungphamPopular Voice
asked in Webroot® Business Endpoint Protection
Mac Xprotect Remediator MRT v3

Just updated to Mac Monterey 12.3 yesterday, and Webroot 9.5.0.139 detects Xprotect Remediator MRT v3 as Keylogger.Refog.1.r. Can anyone verify this, please?Thanks.

2096739
russell.harris
Popular Voice
2 years ago
E
New Voice
essexNew Voice
asked in Webroot Mobile Security for Android
USB Debugging Alert

Why am I receiving this alert, when the setting is disabled?  

20212
E
New Voice
2 years ago
chatilingus
New Voice
chatilingusNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Backup

just a coupla things...people have no idea what back up means.  it's not their fault.  i submit if you ever tried using Micosoft's back-up for a system backup..fugetabout it.  that leaves purchasing some software that is just as cryptic as Microsoft's.  If you subscribe to a securtiy program online..you might have some "complimentary" backup software albeit so proprietary that should a catastrophic event occur, the software is virtually useless.  most of the units now have all that stuff on a partition...but if you lose the drive...that partition is about as usefull as **bleep** on a bull.  There is no sense, other than the commercial greed, for keeping people so destitute in backing up their systems with simple, easy to use, back up software, and it ought to be FREE.  why can't some company be a big ole fan on the people who buy their product and offer a damned universal backup product?  Lose your hard drive?>  Got your dvd's, cd's that

1246
ProTruckDriver
Moderator
2 years ago
L
New Member
LyncanNew Member
asked in Got a Question?
I can not activate my account. I can not log into my account, and links to help, my session expires very quickly

I have had Secure Anywhere 22.1 since 07/2021 and my account is showing expired (STILL)  I can not log into my account.  I do not know if my protections are up to date because of EXPIRED status. I would really appreciate help.  Have spent so much time on this.  Everything is good to go on BestBuys end now…….  Plz help. 

311
ProTruckDriver
Moderator
2 years ago
S
New Voice
scottls59901New Voice
posted in Webroot® SecureAnywhere™ - Antivirus
Widget on desktop!?

After last Win 10 update to 21H2, I noticed a tiny widget?… ( 1/8” translucent spinning circle, 1/2” from left border,   & 2 58” from screen bottom). Check your own desktop Closely   , before you answer this!I only use Google Chrome, and haven’t visited any new websites. I did a negative Full scan.  In the old Win7 days, CCleaner would remove Widgets..., but caused system problems…!Also in the Win7 days, I had An AV that put a Large spinning Widget on the desktop. I thought this may be a new WSA feature, or how do I get rid of This?BTW- I tried doing a Snip, but it didn’t show?

320
S
New Voice
2 years ago
D
New Member
DashLeeNew Member
asked in Webroot® WiFi Security
WiFi Security Stopped connecting on all devices

Able to connect on 5 devices on Sunday.  On Monday - zero.  Error message reads:  WiFi Security can’t connect.  Please check internet connection and try again. This would be the internet connection that I am currently sending this question on :-) Any ideas?

1291
ProTruckDriver
Moderator
2 years ago
BBourassa
New Voice
BBourassaNew Voice
asked in Got a Question?
Blocking Programs from the Internet...revisited...

Would like to block selected programs from accessing the internet. I’ve seen versions of this explained but have not seen one that was up-to-date. I am running Windows 10 & 11 and have WRSA CC 22.1. Thanks in advanced

985
N
New Member
2 years ago
ScountingNorth
Fresh Face
ScountingNorthFresh Face
asked in Webroot® WiFi Security
Webroot VPN question?

Hello, I purchased Webroot some time ago after reading this review I think it's great and I like the services very much. But I just noticed that you as well offer VPN services. Currently I'm using Surfshark that has CleanWeb feature that works like a malware/tracker/phishing protection and an adBlock as well. Does Webroot WiFi Security VPN provide similar features? If you have adBlock and tracker/malware protection implemented I would consider switching since I like your antivirus very much. And what protocol does it use on Android devices? Thank you.

7504
A
New Member
2 years ago
E
New Member
ericcNew Member
posted in Webroot® SecureAnywhere™ - Complete
confirming a successful back up or sync

how can i confirm that a back up and a sync was successful ??

150
E
New Member
2 years ago
B
New Voice
bobmacNew Voice
asked in Webroot® SecureAnywhere™ - Antivirus
webroot extension

All of a sudden the webroot extension has changed..so it seems every time I go to a website I get a red dot beside the extension icon..even on this site….what’s happening 

2892
M
New Member
2 years ago
J
New Member
Joe-pivotCloudNew Member
posted in Webroot® Consumer/Business - for Macs
cant install on macOS 12.2.1

Installs fine on my 12.2 machines but can't not get a new install to show up in console in 12.2.1.  Seems to just go nowhere.  Can’t open app, or anything.  I have used the same script to do the install on 12.2 and 12.2.1.  Anyone else having issues? 

1290
J
New Member
2 years ago

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