I didn’t realize my Webroot Filtering Extension was off when I was browsing this morning and I clicked a link that looked promising, but then when I looked at the URL, I realized it might be sketchy. I clicked “BACK” immediately.
I turned my WFE back on and looked at the link again the search engine, and sure enough there’s a big red “!” next to it. I tried to see if clicking the red “!” would give me more information and then it took me to the link again!
Does this mean that the website is now whitelisted? Is there a way to BLOCK it now?
Best answer by TripleHelix
@lynxdia I don’t think you were infected unless something tried to download and run on your system then the Realtime Shield would of picked that up but if you want a free security check please Submit a Support Ticket and they will let you know for sure! But make sure your Web Threat Shield is turned on and that the Extensions are installed and enabled on your supported browsers.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply.
If you don’t have the Webroot Filtering Extension on (i.e., it was accidentally turned off), does the Web Shield still work? Web Shield is still turned on.
Please keep posting in the same thread as you don’t need to start a new thread on every question.
Also have you tried the clean reinstall I posted above? If not please do so and make sure the web filter extension is enable in all supported browsers.
HI @TripleHelix -- thank so much! The WFE works fine now -- what happened was that it was turned off when I clicked a website, and about a millisecond after I clicked it, I realized it seemed sketchy and hit “back”. I then realized that my WFE wasn’t on for some reason (I didn’t turn it off).
So I enabled WFE and sure enough, there was a red “!” next to that website’s name. I’m trying to figure out if I could have been infected by the first time I clicked on it, when WFE was off, but supposedly my Web Shield was enabled (according to my Webroot Dashboard).
@lynxdia I don’t think you were infected unless something tried to download and run on your system then the Realtime Shield would of picked that up but if you want a free security check please Submit a Support Ticket and they will let you know for sure! But make sure your Web Threat Shield is turned on and that the Extensions are installed and enabled on your supported browsers.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply.
Thank you so much for your patience and awesome knowledge!
A
Anonymous
0 replies
May 11, 2020
TripleHelix wrote:
….
Also have you tried the clean reinstall I posted above? If not please do so and make sure the web filter extension is enable in all supported browsers.
Internet Explorer
Microsoft Edge
Firefox
Chrome
How do we do that TH ?
In my Chrome, Edge Chromium an Firefox browsers there is no Webroot showing in the extensions list of each browser.
I can see under Intentity Protection, Application Protection, firefox.exe and chrome.exe as protected. I added Edge Chromium and Internet Explorer to the list manually.
Is there another way?
Last time I used Webroot over a year ago I would see in Google and Bing rearch results a green or orange or red symbol from Webroot checking the links, but I do’t see it again. That’s why I am wondering if the web filter extensions are working or not, and how to add them.
