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Can't access Lastpass through My Account

  • May 26, 2022
  • 1 reply
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Fresh Face

I recently noticed that my LastPass is now the free account (even though I have the Webroot Anywhere with 5 devices).

It used to be premium but not anymore.

I’ve tried going to My Account to sign in. Following the link opens a carbonite “create account”.

I enter the keycode I have, but I get the error message that states that the keycode is already associated with another account.

It’s very frustrating. All the links and previous how-to’s are dated and do not reflect the new changes.

Appreciate any help on the matter.

Best answer by ProTruckDriver

Hello @xflaye 

I would recommend getting in contact with Webroot Support with this problem.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave

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    ProTruckDriver
    Moderator

    Hello @xflaye 

    I would recommend getting in contact with Webroot Support with this problem.

    Webroot Support:

    Submit a ticket

    Call 1-866-612-4227

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

     

    HTH,

    Dave

    Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 
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