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Brand new Keycode but says expired


Hi. I bought the webroot antivirus spy sweeper at best buy. when i got home i put in the cd let install, when it was time to put in the Keycode it said it was expired. i dont understand why it said it was expired if i just scratched seal with a penny to get the code. please help

Best answer by Retired013118

@ wrote:
Hi. I bought the webroot antivirus spy sweeper at best buy. when i got home i put in the cd let install, when it was time to put in the Keycode it said it was expired. i dont understand why it said it was expired if i just scratched seal with a penny to get the code. please help
Welcome to the community!
 
You just purchased this? Is it Webroot Secure Anywhere Antivirus? Spysweeper is one of Webroots legacy products.
 
Take it back to Best Buy with your receipt if you just purchased it. They will take care of it. Or you can contact them here
 
Beth
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4 replies

  • Community Leader
  • 841 replies
  • Answer
  • July 23, 2014
@ wrote:
Hi. I bought the webroot antivirus spy sweeper at best buy. when i got home i put in the cd let install, when it was time to put in the Keycode it said it was expired. i dont understand why it said it was expired if i just scratched seal with a penny to get the code. please help
Welcome to the community!
 
You just purchased this? Is it Webroot Secure Anywhere Antivirus? Spysweeper is one of Webroots legacy products.
 
Take it back to Best Buy with your receipt if you just purchased it. They will take care of it. Or you can contact them here
 
Beth

  • Author
  • Fresh Face
  • 2 replies
  • July 23, 2014
yes its spysweeper, it was on sale for 5 bucks. i said what the heck why not

  • Community Leader
  • 841 replies
  • July 23, 2014
@ wrote:
yes its spysweeper, it was on sale for 5 bucks. i said what the heck why not
Sorry
 
I dont know why they are selling it, but I would take it back to Best Buy.
 
Beth

  • Author
  • Fresh Face
  • 2 replies
  • July 23, 2014
ok ty for the info ill be returning it tomorrow

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