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web shield giving error 10013

  • February 8, 2015
  • 1 reply
  • 22 views

My webroot detected malware threats and removed them. After that I was unable to access my internet until I switched off my web shield. I need to know what to do for my web shield to be switched on without blocking my internet access entirely. Any suggestions? Thanks for any help.

1 reply

Petrovic
Gold VIP
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  • Gold VIP
  • 1544 replies
  • February 8, 2015
Hello and Welcome to the Webroot Community Forums!
 
The best thing to do is to Open a Support Ticketand ask Webroot Support to take a look and fix this for you.  There is no charge for this if you are a WSA license holder, with a current subscription.
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Virus Removal Options
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074

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