I bought the webroot extension, got the e-mails & new key.
I downloaded it & double clicked wsainstall.exe.
All it does is run webroot - offers toscan my computer. It does not ask for the new key.
I got the e-mails about 2 weeks ago, is it because I waited too long?
+62Hello epowers69,
Welcome to the Community Forum,
Would you please go to this Knowldege Base article and add your keycode.https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Adding-a-Keycode-into-a-Console/ta-p/20344
By chance can you tell me if you renewed from Best Buy/ Geek Squad or Webroot?
Let us know if you resolved this issue or not so we can further assist
Kind Regards,
Welcome to the Community Forum,
Would you please go to this Knowldege Base article and add your keycode.https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Adding-a-Keycode-into-a-Console/ta-p/20344
By chance can you tell me if you renewed from Best Buy/ Geek Squad or Webroot?
Let us know if you resolved this issue or not so we can further assist
Kind Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
1 person likes this
Hi epowers69
Welcome to the Community Forums.
Did you by any chance have a trial version of WSA installed before you purchased your keycode? If so then there is no need to install WSA again...just open the main panel by double clicking on the desktop icon or the notification tray icon, and then double click on the cog/gear icon to the right of the My Account tab.
That should open a new panel in which to the right you will see under the heading 'Activate a new keycode' a space to cut & paste or key in the new keycode. If you do so and then double click 'Activate' (making sure that yo are connected to the internet when you do) then the activation process should occur and you new key should be applied.
If I have missed the point of your post then please post back and we will try to assist further.
Regards, Baldrick
Welcome to the Community Forums.
Did you by any chance have a trial version of WSA installed before you purchased your keycode? If so then there is no need to install WSA again...just open the main panel by double clicking on the desktop icon or the notification tray icon, and then double click on the cog/gear icon to the right of the My Account tab.
That should open a new panel in which to the right you will see under the heading 'Activate a new keycode' a space to cut & paste or key in the new keycode. If you do so and then double click 'Activate' (making sure that yo are connected to the internet when you do) then the activation process should occur and you new key should be applied.
If I have missed the point of your post then please post back and we will try to assist further.
Regards, Baldrick
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