Solved
How do you remove ad exchange ,looks like webroot missed it .clay
Adexchange seems to be on my system, i am running Webroot anti virus ,so how do i get it off.
Best answer by cabrown451
Hello@Sherry
Using your information I went back and tried a couple of different browsers and figured out which one had the hitchhiker on it and removed it reinstalled very carefully unchecked all add ons and the problem was resolved, thanks a lot for the great info .:manlol: system runs great now, even upgraded to window 10 and found that win defender and Webroot are working together for double the protection , all running great. Thanks again.
Clay
View originalUsing your information I went back and tried a couple of different browsers and figured out which one had the hitchhiker on it and removed it reinstalled very carefully unchecked all add ons and the problem was resolved, thanks a lot for the great info .:manlol: system runs great now, even upgraded to window 10 and found that win defender and Webroot are working together for double the protection , all running great. Thanks again.
Clay
+62Hello ?,
Welcome to the Webroot Community,
The Youradexchange.com advertisments are caused by an ad-supported extension for Internet Explorer, Firefox and Chrome, which is distributed through various monetization platforms during installation. The malicious browser extensions is typically added when you install another free software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this adware program.
This is a difficult PUA to remove, I'd advise you to submit a Support Ticket.
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
Kind Regards
Welcome to the Webroot Community,
The Youradexchange.com advertisments are caused by an ad-supported extension for Internet Explorer, Firefox and Chrome, which is distributed through various monetization platforms during installation. The malicious browser extensions is typically added when you install another free software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this adware program.
This is a difficult PUA to remove, I'd advise you to submit a Support Ticket.
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
Kind Regards
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
1 person likes this
Hello@Sherry
Using your information I went back and tried a couple of different browsers and figured out which one had the hitchhiker on it and removed it reinstalled very carefully unchecked all add ons and the problem was resolved, thanks a lot for the great info .:manlol: system runs great now, even upgraded to window 10 and found that win defender and Webroot are working together for double the protection , all running great. Thanks again.
Clay
Using your information I went back and tried a couple of different browsers and figured out which one had the hitchhiker on it and removed it reinstalled very carefully unchecked all add ons and the problem was resolved, thanks a lot for the great info .:manlol: system runs great now, even upgraded to window 10 and found that win defender and Webroot are working together for double the protection , all running great. Thanks again.
Clay
1 person likes this
+62Hi Clay.
You are most welcome. That's awesome they everything is running great
Have a great day!:)
You are most welcome. That's awesome they everything is running great
Have a great day!:)
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