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Has anyone been unable to upgrade to windows 10 because of the need to uninstall Spy Sweeper?

  • September 20, 2015
  • 1 reply
  • 74 views

I'm having a hard time upgrading my machine to Windows 10
I received the message that I need to uninstall Webroot because it was not compatible
I was able to uninstall Webroot without a problem
Then I get a message that I have to uninstall Spy Sweeper
Spy Sweeper does not appear in the list of programs on my computer
I think Spy Sweeper was the name of the Webroots product at one time
 
I would appreciate knowing  how anyone got around this situtation.
 

1 reply

Baldrick
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  • Gold VIP
  • 16060 replies
  • September 20, 2015
Hi 13Rugrats
 
Welcome to the Community Forums.
 
I am not sure why what you are describing should be occurring but just to make sure that there are no vestiges of older Webroot software please take a look at and follow the instructions detailed in this KB Article that deals withthe removal of Webroot legacy software.
 
Hopefullyy that will resolve the issue for you.
 
Regards, Baldrick

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