I'm in IT and use Complete for several customers, and I want to add more. It would be useful to me to assign a console to each of the customers with multiple users. You can do this but you can't move keycodes from one console to the next as you use licenses. My idea was to always keep a couple extra licenses and use them ad hoc. When I see a computer without an antivirus (or worse, some machine running McAfee or Norton), I'd install Webroot and then take the keycode out of one folder and stick it in another.
Only you can't do that. The admins at Webroot can do it and will but this destroys my idea's utility going forward. It would be great if they could build more flexibility into the console process.
Now, someone might ask why I'm not using a Business product if I'm using it for business customers. First of all, I am probably not familiar with all the differences but I don't know that the web management is different and the Complete seems to be a perfectly good product on the desktop side. I'm buying the 10 packs recently and it seems both cost-effective and easy to maintain.
While I'm shooting off my mouth, everything after the console list screen on the webroot account management site is dog slow, and I'm talking doggggg-slow. This is not time-sensitive or seemingly traffic-related. Did I mention how slow this is?
Right up there on the irritation scale is the persistent imposition of that two-digit security code form. Maybe I'm not thinking it through, but as an ex-web designer, I have been on projects with more than one eager beaver who would just throw an extra screen in there to exercise a new javascript skill and call it a security feature. Ditch this momma (please).
Oh yeah. speaking of needlessly intrusive login machinations, how come I need another login to log into this forum when it's part of the webroot site? At my age, do I need another memory test in the middle of the working day?
By the way, the nice support people at Webroot suggested I post to this forum, so don't blame me. I'm an AVG reseller of Cloudcare (which has a very flexible but flash-based web antivirus management system that I'm also tired of) and I'm sure they're sick of me too.
Thank you
Solved
Allow user configuration of console
Best answer by Baldrick
Hi fritzdekatt
Welcome to the Community Forums.
You really need to post this in the Ideas Exchange (reached via the Feature Request link at the top of the page). This is where ideas for new features or changes should be posted and whicih guarantees exposure to the Development as they review the contents regularly and the status of ideas provded are regularly updated.
Regards, Baldrick
View originalWelcome to the Community Forums.
You really need to post this in the Ideas Exchange (reached via the Feature Request link at the top of the page). This is where ideas for new features or changes should be posted and whicih guarantees exposure to the Development as they review the contents regularly and the status of ideas provded are regularly updated.
Regards, Baldrick
Hi fritzdekatt
Welcome to the Community Forums.
You really need to post this in the Ideas Exchange (reached via the Feature Request link at the top of the page). This is where ideas for new features or changes should be posted and whicih guarantees exposure to the Development as they review the contents regularly and the status of ideas provded are regularly updated.
Regards, Baldrick
Welcome to the Community Forums.
You really need to post this in the Ideas Exchange (reached via the Feature Request link at the top of the page). This is where ideas for new features or changes should be posted and whicih guarantees exposure to the Development as they review the contents regularly and the status of ideas provded are regularly updated.
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
Hello there,
If your customers do not need access to the Console themselves, you just need to separate them into groups for your own use, you might be much better off going to the Endpoint instead of Complete. You can create groups and assign certain settings on a per group level in the Endpoint Console. Again though, that would probably only work if your customers do NOT need access to the Console themselves.
I know you said why you are not using it, but the Endpoint Console while more complex on first glance is not all that hard to learn. I was allowed to try it out on a trial basis to learn part of it (though it has been over a year and I have forgotten most of it) I did manage to learn how to manage it on my own very quickly. The hard part is just the initial setup: after that maintenance is quick and easy.
Another option would be to talk to Sales and inquire about custom bundles. I am not sure, but I THINK they are able to sell Complete in a customer number of seats, so you might be able to use a single key code per customer, and have the number of seats on that key code set to a customer number.
If your customers do not need access to the Console themselves, you just need to separate them into groups for your own use, you might be much better off going to the Endpoint instead of Complete. You can create groups and assign certain settings on a per group level in the Endpoint Console. Again though, that would probably only work if your customers do NOT need access to the Console themselves.
I know you said why you are not using it, but the Endpoint Console while more complex on first glance is not all that hard to learn. I was allowed to try it out on a trial basis to learn part of it (though it has been over a year and I have forgotten most of it) I did manage to learn how to manage it on my own very quickly. The hard part is just the initial setup: after that maintenance is quick and easy.
Another option would be to talk to Sales and inquire about custom bundles. I am not sure, but I THINK they are able to sell Complete in a customer number of seats, so you might be able to use a single key code per customer, and have the number of seats on that key code set to a customer number.
I foolishly just followed the link given by Webroot support without drilling down, not realizing this lightbulb icon was a menu option. It's tough to get old.
Per your request, I re-posted in the Featured Ideas section. I also got excellent feedback in this section which I intend to implement.
Thank you very much
fritz
Per your request, I re-posted in the Featured Ideas section. I also got excellent feedback in this section which I intend to implement.
Thank you very much
fritz
1 person likes this
Hi Fritz
You are most welcome..glad hat yo are now on the right track.
And by the way...you may be surpised by the mean age of this Community...a good number of us are rather long on the tooth...so to speak...including me. ;)
Regards, Baldrick
You are most welcome..glad hat yo are now on the right track.
And by the way...you may be surpised by the mean age of this Community...a good number of us are rather long on the tooth...so to speak...including me. ;)
Regards, Baldrick
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