accout activation

Hi judyharper,
 
Welcome to the Webroot Community,
 
Sorry to hear you are having this issue.
 
When activating your SecureAnywhere web console account, you will be asked to enter two characters from the personal security code you chose during the signup process.  If you enter the requested characters of your security code incorrectly, you will receive the following error:

Error(UCR2): Invalid Security Code Credentials

In order to resolve this error, try re-entering the requested characters from your security code (e.g., if you chose "123456" as your security code and are asked to type the 2nd and 5th characters of the code, you would enter "25".)

Your security code is a code you created when you set up your account. It is not the same as your keycode. Your security code is comprised of a minimum of 6 letters or numbers and is different from your password and security question. You would have created your security code as well as a password and security answer on the registration page below.

https://my.webrootanywhere.com/registration.asp
 
If you’re unable to remember the security code or it isn’t working for you, then Webroot would like to work with you over the phone to help you access your account and reset your login credentials as necessary.

To call  click to view our Contact Information. When the Contact Us page opens, click the tab for the country that works best for you.
 
If you have already set up this account you can follow these instructions below:
 
Follow the instructions below to reset your password or security code.

[list=1]
1. Click here to access the management website.

[/list] 

1. Click on the "Can't log in?" link in blue next to the Log In button. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials4.png[/img]  
2. Select if you would like to reset your Password or Personal Security Code. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials5.png[/img]  
3. Enter your email address in the box provided. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials6.png[/img] If after entering your email address you receive a message stating, "Your account has not been activated," you can have the activation email resent to you. Click the Resend Email button and follow the instructions in the email. If you need assistance confirming your account, click here. If you get an error stating, "Error(UPW003): The email address you entered does not exist in our system. Please check the email address you entered or use the email address to create an account," click here for solutions.    
4. Type in the answer to your Security Question. This answer is case sensitive. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials7.png[/img]  
5. If answered correctly, you will be sent an email with a link to reset your Password or Personal Security Code as you requested. Click the link in the email to reset your credentials. Once this is done, you should be able to log in normally.

 
Hope this helps?