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Emulator help OS X


I have a virus-free emulator for my Imac, I can run it with webroot on, but I can't use the controls when webroot is on. I can use controls when webroot is off. Does anyone know how I can have working controls while webroot is on. This is for OS X 10.11.5 NOT PC

Best answer by ProTruckDriver

Hello ROMPlayer, Welcome to the Webroot Community Forum. :D
 
Please check if it is being blocked by WSA's Active Processes.
 
Open WSA GUI > Utilities (Cog Wheel) > System Control. Scroll the Active Processes and see if it is being blocked. I would also submit a Support Ticket before changing from blocked to allow or if there is nothing blocked. Support is a free service.
 


 

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4 replies

Baldrick
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  • July 12, 2016
Hi ROMPlayer
 
Welcome to the Community Forums.
 
I am afraid that I am not a Mac user and therefore do not have a detailed knowledge of the Mac version of WSA.
 
I therefore think that you need the services of our resident Mac guru ? in relation to this issue. I have pinged her for you and hopefully she will be around shortly.
 
 
Regards, Baldrick

ProTruckDriver
Moderator
Hello ROMPlayer, Welcome to the Webroot Community Forum. :D
 
Please check if it is being blocked by WSA's Active Processes.
 
Open WSA GUI > Utilities (Cog Wheel) > System Control. Scroll the Active Processes and see if it is being blocked. I would also submit a Support Ticket before changing from blocked to allow or if there is nothing blocked. Support is a free service.
 


 


  • Author
  • Fresh Face
  • 2 replies
  • July 14, 2016
So I have all of the files webroot is picking up for the Emulator, and there on allow, but I still can't use the controls. How do I add an exclustion for the Emulator?

Dermot7
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  • 1450 replies
  • July 14, 2016

 
Probably best to Submit a Support Ticket  as there are likely files which need simple whitelisting. Thanks.