Solved
Downloaded movie was put in quarantine.
I downloaded a movie,1GB, it was put in quarantine, no reason, just wondering why?
Best answer by Baldrick
Hi JimDHow
Welcome to the Community Forums.
There could be a number of reasons for this including that it or the download it came in is infected with malware or suspicious content. But most likely it is a false positive and to check this I would Open a Support Ticket to advise the Support Team of the issue and let them review the Scan & Threat logs for your system (automatically uploaded when the ticket is opened).
They should be abe to advise as to the cause and rectify the problem if it was due to a false positive.
Regards, Baldrick
View originalWelcome to the Community Forums.
There could be a number of reasons for this including that it or the download it came in is infected with malware or suspicious content. But most likely it is a false positive and to check this I would Open a Support Ticket to advise the Support Team of the issue and let them review the Scan & Threat logs for your system (automatically uploaded when the ticket is opened).
They should be abe to advise as to the cause and rectify the problem if it was due to a false positive.
Regards, Baldrick
Hi JimDHow
Welcome to the Community Forums.
There could be a number of reasons for this including that it or the download it came in is infected with malware or suspicious content. But most likely it is a false positive and to check this I would Open a Support Ticket to advise the Support Team of the issue and let them review the Scan & Threat logs for your system (automatically uploaded when the ticket is opened).
They should be abe to advise as to the cause and rectify the problem if it was due to a false positive.
Regards, Baldrick
Welcome to the Community Forums.
There could be a number of reasons for this including that it or the download it came in is infected with malware or suspicious content. But most likely it is a false positive and to check this I would Open a Support Ticket to advise the Support Team of the issue and let them review the Scan & Threat logs for your system (automatically uploaded when the ticket is opened).
They should be abe to advise as to the cause and rectify the problem if it was due to a false positive.
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
Hi JimDHow
You are most welcome.
Regards, Baldrick
You are most welcome.
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
+1watdhas wrote:
Thanks. This has helped me get back my files that were put in quarantine.
Yes, watching them instead of downloading is a great option to not let them quarantine.
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.