I am having a problem with Kindle for Android. A webroot scan tells me that it is infected with Android.SMSreg. I have uninstalled Kindle and tried re-installing from both the Playstore site and the Amazon site. Each time I get warning that I have SMSreg. I have looked in App Mgr ion my phone, and I do not find an SMSreg app, so I can't disable it.
I am working with Samsung S5 running 6.0.1, Kindle for Android 7.7.0.123, webroot 4.0.0.7768
Any assistance would be greatly appreciated.
Solved
Android.SMSreg
Best answer by bosley384
Here's the response to my support ticket:
Thank you for contacting Webroot support.
We can confirm that this is a false positive. We have corrected this issue and it will be fixed when our next definition update is pushed out within 24-48 hours. For the time being please tell Webroot to ignore this "threat" when it is detected.
The update must have come out because I'm no longer receiving the message about SMSreg.
Thanks WEBROOT SUPPORT!
View originalThank you for contacting Webroot support.
We can confirm that this is a false positive. We have corrected this issue and it will be fixed when our next definition update is pushed out within 24-48 hours. For the time being please tell Webroot to ignore this "threat" when it is detected.
The update must have come out because I'm no longer receiving the message about SMSreg.
Thanks WEBROOT SUPPORT!
+54Hi and welcome to the Community @
This topic may be of use to you from earlier in the week:
Webroot won't let me load Kindle or Gnotes and says it has a Android.SMSreg virus. How do I fix?
This topic may be of use to you from earlier in the week:
Webroot won't let me load Kindle or Gnotes and says it has a Android.SMSreg virus. How do I fix?
Thanks Jasper, I read this as well as another post that referenced SMSreg. Tried what was suggested, with no success.
Perhaps it is time to open a Webroot trouble ticket.
Perhaps it is time to open a Webroot trouble ticket.
+54If you have no luck following the previous posts that is certainly what I would do.@ wrote:
Thanks Jasper, I read this as well as another post that referenced SMSreg. Tried what was suggested, with no success.
Perhaps it is time to open a Webroot trouble ticket.
It may be useful to others if you post back later and let us know how you have you got on.
JtR
Will most certainly do that. Thanks for responding so quickly.
Hi bosley384
Welocome to the Community Forums.
If I may just add to what Jasper has posted...please take a look at this previous thread as it may shed some further light on this 'issue'
Regards, Baldrick
Welocome to the Community Forums.
If I may just add to what Jasper has posted...please take a look at this previous thread as it may shed some further light on this 'issue'
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
Here's the response to my support ticket:
Thank you for contacting Webroot support.
We can confirm that this is a false positive. We have corrected this issue and it will be fixed when our next definition update is pushed out within 24-48 hours. For the time being please tell Webroot to ignore this "threat" when it is detected.
The update must have come out because I'm no longer receiving the message about SMSreg.
Thanks WEBROOT SUPPORT!
Thank you for contacting Webroot support.
We can confirm that this is a false positive. We have corrected this issue and it will be fixed when our next definition update is pushed out within 24-48 hours. For the time being please tell Webroot to ignore this "threat" when it is detected.
The update must have come out because I'm no longer receiving the message about SMSreg.
Thanks WEBROOT SUPPORT!
+62Hello bosley384,
Welcome to the Webroot Community,
I had the same issue with my Samsung Note 4 last week and I am not getting this false positive anymore as well.
Thank you for letting us know.
Welcome to the Webroot Community,
I had the same issue with my Samsung Note 4 last week and I am not getting this false positive anymore as well.
Thank you for letting us know.
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Sherry, I appreciate you letting me know I wasn't the only one experiencing this. I didn't want to use Kindle for fear of causing problems. Glad it's reaolved!
Laura
Laura
+54Thank you for getting back to us@ wrote:
Here's the response to my support ticket:
Thank you for contacting Webroot support.
We can confirm that this is a false positive. We have corrected this issue and it will be fixed when our next definition update is pushed out within 24-48 hours. For the time being please tell Webroot to ignore this "threat" when it is detected.
The update must have come out because I'm no longer receiving the message about SMSreg.
Thanks WEBROOT SUPPORT!
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.