Twice now, the Webroot filtering extension in Chrome becomes inactive/greyed out. The circle with the W stays green while pages are loading and then changes to grey. No checkmark at all. Happens on all pages.
The first time I was able to repair it by uninstalling and reinstalling WR. I did try to just disabling/enabling and removing/reinstalling the extension but that did not work. Rebooting does not help either.
Even though WR unistalls/reinstalls in less than a minute I would would like to find a more permanent solution to this problem.
Running Win 10 Pro x64, Chrome 56.0.2924.87 (64-bit), WR AntiVirus 9.0.15.40, WR Filtering Extension 1.2.0.73
Solved
WR Chrome Filtering Extension Not Working
Best answer by DAF
Computer Gremlins at work again!
The extension malfunction that went on for over a week just fixed itself when I booted the laptop today.:S
If it happens again I will not delay in contacting support.
View originalThe extension malfunction that went on for over a week just fixed itself when I booted the laptop today.:S
If it happens again I will not delay in contacting support.
+62Hello DAF,
Sorry you are having these issues. May I ask if you have installed the Webfilter from the Google Play Store?
WEBFILTER FILTERING EXTENSION:
https://chrome.google.com/webstore/detail/webroot-filtering-extensi/kjeghcllfecehndceplomkocgfbklffd...
If so then I would advise that you Contact the Support Team and let them know of your issues.
https://www.webrootanywhere.com/servicewelcome.asp
Mon - Fri 7:00 AM to 7:00 PM (MST)
Tel: https://tel:+18666124268
Hope this helps?
Sorry you are having these issues. May I ask if you have installed the Webfilter from the Google Play Store?
WEBFILTER FILTERING EXTENSION:
https://chrome.google.com/webstore/detail/webroot-filtering-extensi/kjeghcllfecehndceplomkocgfbklffd...
If so then I would advise that you Contact the Support Team and let them know of your issues.
https://www.webrootanywhere.com/servicewelcome.asp
Mon - Fri 7:00 AM to 7:00 PM (MST)
Tel: https://tel:+18666124268
Hope this helps?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, W 1p0 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Thank you, Sherry!
Yes, I have always installed the extension from the Google Store.
I will contact support about this.
Yes, I have always installed the extension from the Google Store.
I will contact support about this.
Dell Latitude E6430, E6440, 7280 | Windows 10 Pro x64, WSA-AV, Windows Firewall
+62Your most welcome DAF!
Please let let us know the outcome when you get a chance, won't you?
Please let let us know the outcome when you get a chance, won't you?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, W 1p0 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Computer Gremlins at work again!
The extension malfunction that went on for over a week just fixed itself when I booted the laptop today.:S
If it happens again I will not delay in contacting support.
The extension malfunction that went on for over a week just fixed itself when I booted the laptop today.:S
If it happens again I will not delay in contacting support.
Dell Latitude E6430, E6440, 7280 | Windows 10 Pro x64, WSA-AV, Windows Firewall
+62Hi DAF!
Sometimes the obvious seems to work if you reboot the Computer. Sorry I never mentioned that.
Thanks for letting us know!;)
Sometimes the obvious seems to work if you reboot the Computer. Sorry I never mentioned that.
Thanks for letting us know!;)
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, W 1p0 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
I have also had this exact problem: "Twice now, the Webroot filtering extension in Chrome becomes inactive/greyed out. The circle with the W stays green while pages are loading and then changes to grey. No checkmark at all. Happens on all pages." (-as quoted from the original poster.)
The extension was always present on extension list. (click: control google chrome/more tools/extensions.) And yes, the "enable" box was checked. -check/uncheck/re-check, -still broken.
So, here is what it took to "fix" it: Uninstall Google Chrome. (using W10 program uninstall under settings, etc). Then Install Google Chrome again. PRESTO ! As if by magic, the Webroot Filtering Extension works again.
Are others having this same problem? Is there a better or more permanent solution, rather than having to uninstall/re-install Chrome ??
Please share with us your experience with this, and your solution.
Thanks !!
The extension was always present on extension list. (click: control google chrome/more tools/extensions.) And yes, the "enable" box was checked. -check/uncheck/re-check, -still broken.
So, here is what it took to "fix" it: Uninstall Google Chrome. (using W10 program uninstall under settings, etc). Then Install Google Chrome again. PRESTO ! As if by magic, the Webroot Filtering Extension works again.
Are others having this same problem? Is there a better or more permanent solution, rather than having to uninstall/re-install Chrome ??
Please share with us your experience with this, and your solution.
Thanks !!
1 person likes this
Quick Update: While it looked like the remove and reinstall of Chrome had fixed it, even that method eventually failed. I finally had to contact Webroot Support to resolve this problem, and it even took the tech quite a while logged in to my PC to get it done. -At least I HOPE it is finally resolved for good!! It has now worked correctly for nearly two months,,,,.
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