Hi - In the last week or so we have noticed that Webroot has started downloading files we have in SharePoint Online and OneDrive for Business to scan them. These files are actually cloud-only files that appear in the File Explorer but actually aren’t on the machine, When a user opens the file it is seamlessly downloaded to the machine. See https://support.office.com/en-us/article/save-disk-space-with-onedrive-files-on-demand-for-windows-10-0e6860d3-d9f3-4971-b321-7092438fb38e
Webroot is causing random files to be ‘hydrated’ as if the user had opened the file, this is consuming bandwidth and local storage on devices. Windows has the option to block the app from doing this called Automatic Files Downloaded, see https://www.tenforums.com/tutorials/101977-allow-block-automatic-file-downloads-apps-windows-10-a.html
I can block Webroot on my machine and it works, but I would prefer if Webroot would detect files are online-online and not download/hydrate the files to scan them, it should just skip them by reading the file attributes.
Thanks
Trent.
