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Webroot will not run a scan on my Mac

J
Fresh Face

I noticed a few days ago that Webroot was not running regular scans. When I tried to run manually it wouldn’t complete. Came up with an internet error. I then noticed for whatever reason the software needed to be verified. I copied in the proper code and thought that would be the end of it. However it will still not complete a scan. In addition, maintenance services will not complete. It tells me Safari Location services is on (as an alert), to which I have turned off ALL location and it still lists as it is on. Catalina, 10.15.4.

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    5 replies

    K
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    • khumphrey
    • Retired Webrooter
    • 802 replies
    • May 13, 2020

    Hey @JodiZ ,

    Can you please try and do a manual uninstall/reinstall of Webroot and let me know if that helps? 

    Please follow the steps closely!

    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
    • Uninstall WSA (Instructions here) and Reboot
    • Install with the new installer, enter your Keycode
    • Let it finish it's install scan
    • Reboot once again
    • DO NOT import any old settings as you can set it up as you like once it's done

    Please let us know if that resolves your issue?

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • 9185 replies
    • May 13, 2020

    @khumphrey that’s for PC and I don’t think it will install on a Mac.

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
    Ssherjj
    1 person likes this
    • Ssherjj
      Ssherjj
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • 9185 replies
    • May 13, 2020

    @JodiZ  see here: https://community.webroot.com/macos-123/installing-webroot-secureanywhere-on-macos-10-15-catalina-341134

     

    HTH,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
    Ssherjj
    1 person likes this
    • Ssherjj
      Ssherjj
    K
    Forum|alt.badge.img+20
    • khumphrey
    • Retired Webrooter
    • 802 replies
    • May 13, 2020

    Thanks @TripleHelix ,

    I’ve edited my link to direct to a spot where either a mac or PC user can download.

    J
    Fresh Face
    • JodiZ
    • Author
    • Fresh Face
    • 1 reply
    • May 14, 2020

    I did none of the suggestions, yet Webroot seems to be OK as far as scanning the system goes. It did complete a full scan today. The problem still remains on cleaning out unneeded files. I would like to be able to free up some space.

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