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webroot won’t open after re download

  • September 8, 2020
  • 7 replies
  • 1430 views

Webroot won’t open after I tried uninstalling and re downloading it.  The icon shows up but I can’t open it.  Nothing works.  
I sent in a message but I  haven’t heard anything. 
I am on a Mac 

Best answer by ProTruckDriver

Hello @Murdock61 

Please contact Webroot Support.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

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7 replies

TripleHelix
Moderator
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  • Moderator
  • 9024 replies
  • September 8, 2020

Hello @lcaloia 

 

What Mac OS are you using? If your using Catalina see here: https://community.webroot.com/webroot-secureanywhere-for-macs-18/webroot-logo-only-on-imac-344892 if some other OS please reply back.

Thanks,


  • Author
  • Fresh Face
  • 2 replies
  • September 8, 2020

That worked but now it is stuck in the authorizing installation.  I put in the password but nothing seems to be happening—the line is blue but isn’t moving.   Help again :)


TripleHelix
Moderator
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  • Moderator
  • 9024 replies
  • September 8, 2020

Hi @lcaloia I’m not sure but it would be best to Submit a Support Ticket and they will help you as I’m not a Mac expert.

 

https://www.webroot.com/us/en/support/contact

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, it should be 24 to 48 hours but could take a little longer because of COVID 19.

 

Thanks,


  • Author
  • Fresh Face
  • 2 replies
  • September 8, 2020

I did put in a ticket several days ago but have not heard anything.  


TripleHelix
Moderator
Forum|alt.badge.img+63
  • Moderator
  • 9024 replies
  • September 8, 2020
lcaloia wrote:

I did put in a ticket several days ago but have not heard anything.  


They are very busy so please give it more time!

 

And again!

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, it should be 24 to 48 hours but could take a little longer because of COVID 19.

 

Sorry,


  • New Member
  • 2 replies
  • July 7, 2021

Paid for the subscription

opened the download

still shows account expired, wony open screen to install keycode

still show an expired account

nothing works


ProTruckDriver
Moderator

Hello @Murdock61 

Please contact Webroot Support.

Webroot Support:

Submit a ticket

Call 1-866-612-4227


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