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Webroot not working after updating to Monterey

  • October 29, 2021
  • 4 replies
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I updated my iOS to Monterey this past Wednesday and now my Webroot isn’t working. Have noticed that Webroot isn’t addressing this issue at this moment for some reason. ??? 

Should I uninstall and reinstall my Webroot at this time? Should I wait to do anything as Monterey is a brand NEW software update for Macs? 

Best answer by macdonaldj

@tdenton27, what issues were you experiencing when updating to Monterey? The latest version of WSA (9.4.1.27) is supported to run on the Monterey OS.

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4 replies

ProTruckDriver
Moderator

Hello @tdenton27 

I would try a Uninstall / Reinstall. If you’re still having problems after that I would contact Webroot Support.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave

Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
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  • TripleHelix
  • Moderator
  • 8933 replies
  • October 29, 2021

Hello @tdenton27  and @ProTruckDriver maybe @macdonaldj can supply more info if WSA supports Monterey ?

 

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Here is the download link for the latest version v9.4.1.27 https://mac.webrootmultiplatform.com/production/wsa-mac/10.15/9.4.1.27/WSAMAC.dmg

 

Thanks,

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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  • macdonaldjOpenText Employee
  • Manager, Software Development
  • 13 replies
  • Answer
  • November 9, 2021

@tdenton27, what issues were you experiencing when updating to Monterey? The latest version of WSA (9.4.1.27) is supported to run on the Monterey OS.

ProTruckDriver
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  • b2_mike
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  • 5 replies
  • November 10, 2021

I’ve raise a support ticket also, after finding out Webroot is not checking in at all to the console, but being advised it is supported on macOS Monterey by others here. It is running in the background as far as i can see in Activity Monitor but no other signs or ability to manage even after issues multiple poll commands. Version 9.4.1.27

Hoping this will be fixed soon as been ongoing for quite some time now.

 

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