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Really Long Scans on Mac

kleinmat4103
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This started with Big Sur and continue in Monterrey, but more and more we see really long scan times on Macs. By really long, I mean several days. So long that I often see 3 or 4 scans running at the same time and slowing down the machine significantly.

Is anyone else seeing this? Have a solution?

Best answer by ProTruckDriver

See this thread:

https://community.webroot.com/webroot-consumer-business-for-macs-18/multiple-scans-running-at-the-same-time-macos-monterey-12-0-21a344-350849?postid=373191#post373191

 

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    ProTruckDriver
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    See this thread:

    https://community.webroot.com/webroot-consumer-business-for-macs-18/multiple-scans-running-at-the-same-time-macos-monterey-12-0-21a344-350849?postid=373191#post373191

     

    Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    kleinmat4103
    stlshark
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      kleinmat4103
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    kleinmat4103
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    • kleinmat4103
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    • April 21, 2022

    Thanks! Appreciate it! Will keep an ear out for that update.

    ProTruckDriver
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    • ProTruckDriver
      ProTruckDriver
    MajorHavoc
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    • MajorHavoc
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    • April 23, 2022
    kleinmat4103 wrote:

    This started with Big Sur and continue in Monterrey, but more and more we see really long scan times on Macs. By really long, I mean several days. So long that I often see 3 or 4 scans running at the same time and slowing down the machine significantly.

    Is anyone else seeing this? Have a solution?

    I am still seeing it daily. It stalls a scan, and then starts another and another. Although I am not quit buying the answer, because I see the number of files on each scan changing, just very slowly. So there is something else going on. And I have yet had a full scan complete. 

    - Owen Rubin,  Apple Expert. Worked in Vision Pro team and early Mac HW and OS engineer at Apple. Machines: 2017 iMac Pro 27" 5K 3GHz 10-Core Xenon Sonoma 14.x. 2023 14" MacBookPro M2 Max Ventura 13.x, 2018 16" MacBookPro Ventura 13.x, and a dozen or so older machines for testing. iPhone 14 Pro, iPhone 13 Pro, iPhone 6.
    russell.harris
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    Interested in seeing what’s happening here as have a few projects lined up to upgrade clients from Catalina to either Big Sure or Monterey and certainly don’t want to have reports of Webroot scans overloading the system.

    "The only problem with troubleshooting is that sometimes trouble shoots back!"
    MajorHavoc
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    • MajorHavoc
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    • April 24, 2022

    @russell.harris At this time, I would recommend against it.  It ha not completed one full scan on this machine, or the previous machine running the beta of this OS.  And it is hard to tell if it is even working at all, fully, or partially really given that behavior. Is the entire app hanging, or just the scan?  No way to really know. Hopefully they can fix this soon. 

    Just an FYI: Carbonite is also not running correctly. It had some kind of license failure, and the fix was to reinstall, which deleted all the backed up files in the cloud. And now, since reinstalling (three times) it says it has a license, but has not yet after 5 hours started a backup. And manual start stops after a few minutes. 

    First time saying this, but having some serious doubts on Webroot or Carbonite on new Macs on later MacOS. Sitting dead in the water on both these products. 

    - Owen Rubin,  Apple Expert. Worked in Vision Pro team and early Mac HW and OS engineer at Apple. Machines: 2017 iMac Pro 27" 5K 3GHz 10-Core Xenon Sonoma 14.x. 2023 14" MacBookPro M2 Max Ventura 13.x, 2018 16" MacBookPro Ventura 13.x, and a dozen or so older machines for testing. iPhone 14 Pro, iPhone 13 Pro, iPhone 6.
    russell.harris
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    • russell.harris
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    MajorHavoc wrote:

    @russell.harris At this time, I would recommend against it.  It ha not completed one full scan on this machine, or the previous machine running the beta of this OS.  And it is hard to tell if it is even working at all, fully, or partially really given that behavior. Is the entire app hanging, or just the scan?  No way to really know. Hopefully they can fix this soon. 

    Just an FYI: Carbonite is also not running correctly. It had some kind of license failure, and the fix was to reinstall, which deleted all the backed up files in the cloud. And now, since reinstalling (three times) it says it has a license, but has not yet after 5 hours started a backup. And manual start stops after a few minutes. 

    First time saying this, but having some serious doubts on Webroot or Carbonite on new Macs on later MacOS. Sitting dead in the water on both these products. 

    Really appreciate that feedback and sorry you’re getting such a bad experience here. I’ll monitor this closely.

    "The only problem with troubleshooting is that sometimes trouble shoots back!"

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