I opened a ticket 2 days ago and no one has responded. How long does it freakin take to get support?
For the last 3 days when I try to connect to any VPN location I get IP ADDRESS: NOT DETECTED after about 20 seconds. I even uninstalled/reinstalled your crappy product. How do I get this fixed?
Solved
Webroot Wifi Security IP ADDRESS: NOT DETECTED
+1Best answer by TylerM
Hi I see that support responded to you Yesterday morning. They have requested to work with you over the phone to resolve this issue as fast as possible. If you would like you can reply to that ticket with your phone number and they would be happy to call you as well.
Hello
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
pastchief8 wrote:
I only opened one ticket.
Please wait for
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
pastchief8 wrote:
Still waiting!
I’m really sorry. I don’t know why no answer. I and the rest of the Moderators here on the forum are only volunteers and not Webroot Employees, so there is very little us volunteers can do. ☹️
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
+25
Hi I see that support responded to you Yesterday morning. They have requested to work with you over the phone to resolve this issue as fast as possible. If you would like you can reply to that ticket with your phone number and they would be happy to call you as well.
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