I have part exchanged my mobile phone and cannot access it personally. How can I deactivate the lock

Hello
 
Many thanks for your quick reply!
I did go to my account anf found the option to remove the device. However I wondered whether taking this path  would dectivate the lock.
 
As I read it, #5 of your reply indicates that it doesn't. Grateful for further advice. Thanks
Tony

Hello ?
 
Welcome to the Webroot Community
 
Please look at this thread and see if this helps you. https://community.webroot.com/t5/Webroot-Mobile-for-Android/screen-lock/m-p/29414#U29414
 
? if you are locked out of your device then you will  probably need to do a soft reset / hard reset of your mobile device
 
If you are looking to deactivate  Webroot from your device then please follow these instructions here.
 

1. Log in to my.webrootanywhere.com and select the console you want to view.  
2. Click the Mobile Security tab.  
3. Select the device you want to deactivate. [img]http://sw.nohold.net/Webroot/Images/mobile_portal_devices.png[/img] A window with options for this device appears.  
4. Click Remove Device. [img]http://sw.nohold.net/Webroot/Images/mobile_portal_about_device.png[/img]  
5. A confirmation popup appears. If you are certain you want to deactivate the device, click Yes, continue. [img]http://sw.nohold.net/Webroot/Images/mobile_portal_remove_device.png[/img] The device is removed from your Webroot Account.

  
 
 

The present owner has solved the problem fortunately.
Thanks for your help
Tony

Thank you Tony for letting us know. Happy to hear this was resolved.
 
 
Have a great day!