I have WR Secure Anywhere installed on my PCs and an Android tablrt. I tried to add my iPad2. It already has the Secure Web app installed. I mistakenly thought, like many others I see from the forum posts, that the iPad could be protected from viruses with the WR Secure Anywhere software.
Now the iPad crashes every time I try to open it. The screen doesn't rotate and the slider doesn't respond to open the passcode keypad window. My iPad is now useless. Help?
I see from anotherr reply to iPad install issues that the antivirus part is for business and should not be installed. Okay, I'll live without it but how do I get my iPad to open up?
Solved
How to Clear your Browser Cache on an Android Mobile,IPhone, IPAD & Webroot Secure Browser
Best answer by Ssherjj
Hello ?,
Welcome to the Webroot Community,
Sorry you are having these issues. Can you follow these instructions from here to restore your iPad.
If you cannot restore your device from iTunes then you might have to do a Hard reset of your device.
Press & hold the sleep/wake button and the home button at the same time for a least 10 seconds until the Apple logo appears.
Hope this helps to start up your iPad.
Kind Regards,
View originalWelcome to the Webroot Community,
Sorry you are having these issues. Can you follow these instructions from here to restore your iPad.
If you cannot restore your device from iTunes then you might have to do a Hard reset of your device.
Press & hold the sleep/wake button and the home button at the same time for a least 10 seconds until the Apple logo appears.
Hope this helps to start up your iPad.
Kind Regards,
+62Hello ?,
Welcome to the Webroot Community,
Sorry you are having these issues. Can you follow these instructions from here to restore your iPad.
If you cannot restore your device from iTunes then you might have to do a Hard reset of your device.
Press & hold the sleep/wake button and the home button at the same time for a least 10 seconds until the Apple logo appears.
Hope this helps to start up your iPad.
Kind Regards,
Welcome to the Webroot Community,
Sorry you are having these issues. Can you follow these instructions from here to restore your iPad.
If you cannot restore your device from iTunes then you might have to do a Hard reset of your device.
Press & hold the sleep/wake button and the home button at the same time for a least 10 seconds until the Apple logo appears.
Hope this helps to start up your iPad.
Kind Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
1 person likes this
Wow, Sherry. That was too easy. I tried it earlier but didn't wait long enough for it to power off. I restarted it and quickly deleted the mobile protect. Thank you. I'm glad I waited before erasing everything (although I haven't figured out how to do it from my PC).
Separately, I unistalled WR Secure Browser and Sync apps via the PC. I have the iPad still connected to the PC so now that the iPad is open I see that the two WR apps (that I want, not the Mobile Secure) are gone. Will reinstall from the PC now. Thanks again for stellar support.
Separately, I unistalled WR Secure Browser and Sync apps via the PC. I have the iPad still connected to the PC so now that the iPad is open I see that the two WR apps (that I want, not the Mobile Secure) are gone. Will reinstall from the PC now. Thanks again for stellar support.
1 person likes this
+62Hi artemis!
Wow you had me worried and so I am so eleated that this was fixed for you! I have two iPads and I know how crazy it is to have them not working! LOLs
And you are most Welcome!:D
Have a great day!
Wow you had me worried and so I am so eleated that this was fixed for you! I have two iPads and I know how crazy it is to have them not working! LOLs
And you are most Welcome!:D
Have a great day!
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
1 person likes this
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