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I must run webroot scan 2-4 times daily to get a complete scan. Anyone else seeing this?

  • May 16, 2016
  • 1 reply
  • 15 views
J
I have been a Geek  Squad  user for several years. Recently the Webroot scan often aborts. I must run the scan 2-3 times each day to get a complete scan. Failure to run until I receive a complete scan results in my computer running slower. Geek Squad has cleaned the computer, but within 3 days I have the same issue. The only change has been adding Windows 10. Anyone else having this challenge?

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • 21890 replies
    • May 16, 2016
    Hello jgmcmorris
     
    Webroot Community,
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks!
     
     
    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
    Baldrick
    1 person likes this
    • Baldrick
      Baldrick

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