Hi,
I need to know if there is any way that the client or admin can have an alert that they are not being protected when they are deactivated.
Recently I've had a client that was deactivated after a computer swap (This is because the computer was seen as "Not seen recently" for over several weeks. Therefore we deactivated the client in order to free up seats. The computer was then prepared for another user. After the computer was prepared with the same computer name I found later that the status on the newly imaged computer was still set to deactivated after the reinstall of webroot, but the status was protected. this user recieved a virus before I was able to reinstall webroot and reactivate his client.
Currently there is no way to know (Alert, log, or message to client) that a client is Deactivated but showing the status of protected without looking specifically for this situation. And for our current business size this can be dangerous for users. Is there any way to have this functionality added so that we can identify when someone is using a computer that may have been deactivated but should be active and protected.
-The fact that a deactivated client is still in the protected status doesn't make sense, so shouldn't there be something that alerts you of this negating status?
Thank you for your time,
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