December 18, 2024 By Brian Krebs
Image: Shutterstock, iHaMoo.
Adam Griffin is still in disbelief over how quickly he was robbed of nearly $500,000 in cryptocurrencies. A scammer called using a real Google phone number to warn his Gmail account was being hacked, sent email security alerts directly from google.com, and ultimately seized control over the account by convincing him to click “yes” to a Google prompt on his mobile device.
Griffin is a battalion chief firefighter in the Seattle area, and on May 6 he received a call from someone claiming they were from Google support saying his account was being accessed from Germany. A Google search on the phone number calling him — (650) 203-0000 — revealed it was an official number for Google Assistant, an AI-based service that can engage in two-way conversations.
At the same time, he received an email that came from a google.com email address, warning his Google account was compromised. The message included a “Google Support Case ID number” and information about the Google representative supposedly talking to him on the phone, stating the rep’s name as “Ashton” — the same name given by the caller.
Griffin didn’t learn this until much later, but the email he received had a real google.com address because it was sent via Google Forms, a service available to all Google Docs users that makes it easy to send surveys, quizzes and other communications.
A phony security alert Griffin received prior to his bitcoin heist, via Google Forms.
According to tripwire.com’s Graham Cluely, phishers will use Google Forms to create a security alert message, and then change the form’s settings to automatically send a copy of the completed form to any email address entered into the form. The attacker then sends an invitation to complete the form to themselves, not to their intended victim.
“So, the attacker receives the invitation to fill out the form – and when they complete it, they enter their intended victim’s email address into the form, not their own,” Cluely wrote in a December 2023 post. “The attackers are taking advantage of the fact that the emails are being sent out directly by Google Forms (from the google.com domain). It’s an established legitimate domain that helps to make the email look more legitimate and is less likely to be intercepted en route by email-filtering solutions.”
The fake Google representative was polite, patient, professional and reassuring. Ashton told Griffin he was going to receive a notification that would allow him to regain control of the account from the hackers. Sure enough, a Google prompt instantly appeared on his phone asking, “Is it you trying to recover your account?”
Adam Griffin clicked “yes,” to an account recovery notification similar to this one on May 6.