Question: Why, if I am protected, is my Secure Anywhere console orange with a ! ??

Hi sxd0145
 
Welcome to the Community Forums.
 
I have seen this before, and checking Quarantine nothing is listed as having been found or dealt with. In those circumstances (which are rare in my experience) I run a manual scan and usually find that WSA reports back that all is well, i.e., Green.
 
If concerned by this then Open a Support Ticket and get the Support Team to investigate this for you.
 
Not sure as to what yo are referring to by the "if I renew now, I don't want the heart attack a month and a half from now." statement. Care to explain precisely what you are referring to and then we can offer an opinion?
 
Regards, Baldrick

I do regular scans too. The screen toggles back and forth with orange and green. I don't know if it's blocking an attack or not. I've had this for two years and have never seen this happen. If I uninstall and reinstall it, would it change it, do you think? Change the password?
 
 
I meant, by my comment of payment, last year, I went down to Best Buy, where I bought the disk, and paid for my renewal, a month early. The payment didn't go through until the renewal started. I am used to paying for something and it going through right then, not delayed payment. I don't enjoy calling Best Buy or Webroot in a frantic state, trying to figure out what the charge was that went through. Yes, I am that paranoid.
 
Thank you for answering me.

Hello sxd0145,
 
Welcome to the Webroot Community,
 
Sorry to hear you are having this issue.
 
Please try a uninstall/reinstall of Webroot below:
 
Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Please let us know if that resolves your issue?
 
Thanks,