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"SecureAnywhere has detected that the Windows Firewall is currently disabled..." Error pops often on

  • September 28, 2015
  • 6 replies
  • 103 views
S
Fresh Face
 
The below error pops up on many domain joined computers often. Clicking Yes or No does not stop it from popping up.
 

    nic
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    • nic
    • Retired Webrooter
    • September 28, 2015
    Sorry about that - it's a known bug that we're working on getting fixed.
     
    In the meantime, would it be possible for you to leave the Windows firewall turned on for them, or is it causing issues in your environment?
    S
    Fresh Face
    • sca_mann
    • Fresh Face
    • September 28, 2015
    Yes, I can leave it on. It is just annoying to everyone.
    nic
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    • nic
    • Retired Webrooter
    • September 28, 2015
    My apologies for that.  If you put in a ticket:
    https://www.webrootanywhere.com/servicewelcome.asp?SOURCE=ENTERPRISEWSA
    then that will help let our escalations team know how often the issue is occuring so they can prioritize accordingly, and you can also get notified when we get a fix out.
    nic
    Forum|alt.badge.img+56
    • nic
    • Retired Webrooter
    • September 28, 2015
    My apologies for that.  If you put in a ticket:
    https://www.webrootanywhere.com/servicewelcome.asp?SOURCE=ENTERPRISEWSA
    then that will help let our escalations team know how often the issue is occuring so they can prioritize accordingly, and you can also get notified when we get a fix out.
    JamesG
    1 person likes this
    • JamesG
      JamesG
    S
    Fresh Face
    • sca_mann
    • Fresh Face
    • September 28, 2015
    Ok, done.
    S
    Fresh Face
    • sca_mann
    • Fresh Face
    • September 30, 2015
    With the firewall turned on they receive these pop-ups all throughout the day and it is very annoying. Is there an ETA on the resolution or a work around?

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