Solved
Hi. Been with Webroot since 10/12/13. Upgraded 8/26/14. Kept getting pop-up to install extension.
Looked up on board for solution, which was to uninstall and reinstall program, which I did. Now I've gotten an email that asks if I want to buy the program, and my Webroot is telling me I have 12 days to renew. Can't get into anything using my info because "somebody else is using it".....yeah, that's ME. What now?
Best answer by Ssherjj
Hello Jan,
May I add to this last post of yours?
You state:"Tried adding code to stop the pop-up, but that didn't work, so changed something in Firefox. We thought that had taken care of the pop-up issue, but alas, it popped up again tonight. It's odd because it appeared that the extension was finally installed. Curious, but I can live with it for now."
If you are still having issues with this pop up then it is okay to issue another Support Ticket for them to get to the bottom of this once more.
I just don't like having you live with this, if it can be fixed. Sometimes it takes more then once to get a problem resolved.
Regards,
View originalMay I add to this last post of yours?
You state:"Tried adding code to stop the pop-up, but that didn't work, so changed something in Firefox. We thought that had taken care of the pop-up issue, but alas, it popped up again tonight. It's odd because it appeared that the extension was finally installed. Curious, but I can live with it for now."
If you are still having issues with this pop up then it is okay to issue another Support Ticket for them to get to the bottom of this once more.
I just don't like having you live with this, if it can be fixed. Sometimes it takes more then once to get a problem resolved.
Regards,
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