Thus far filing tickets hasn't been very helpful (sorry Webroot, no offense) so I'm posting here as well. Hopefully a user has had the same issues and can give me some advice!!!
1) The upload is ridiculously slow. I watched and it was roughly 100kbps. This DOES NOT have anything to do with my connection. I have a 35mb down/35mb up internet connection (fiber optic)
2) There is no way to cancel a backup (to Web Archive) that's currently in progress. I had to shut down Webroot itself.
3) I set up sync folders (instead of a one-time Web Archive) and nothing happened.
Solved
Multiple issues with Backup
Best answer by MikeR
Welcome to the Community Sduibek,
I thought another user would chime in on this post, in the meantime, what is the email address you have been using on your support ticket? You can send it in a Private Message so it is not viewable by the public.
Slow Upload Speed:
1.) You can navigate to your Backup & Sync tab within SecureAnywhere and click on Open File Manager
2.) Select Tools and then Preferences
3.) Now you can select High for your Upload Speed
Cancel a Backup Currently in Progress:
You are correct, although pending syncs may have caused a speed issue.
Syncing a Folder:
1.) This is not instantaneous
2.) The delay could have been caused by another sync which was pending
View originalI thought another user would chime in on this post, in the meantime, what is the email address you have been using on your support ticket? You can send it in a Private Message so it is not viewable by the public.
Slow Upload Speed:
1.) You can navigate to your Backup & Sync tab within SecureAnywhere and click on Open File Manager
2.) Select Tools and then Preferences
3.) Now you can select High for your Upload Speed
Cancel a Backup Currently in Progress:
You are correct, although pending syncs may have caused a speed issue.
Syncing a Folder:
1.) This is not instantaneous
2.) The delay could have been caused by another sync which was pending
Welcome to the Community Sduibek,
I thought another user would chime in on this post, in the meantime, what is the email address you have been using on your support ticket? You can send it in a Private Message so it is not viewable by the public.
Slow Upload Speed:
1.) You can navigate to your Backup & Sync tab within SecureAnywhere and click on Open File Manager
2.) Select Tools and then Preferences
3.) Now you can select High for your Upload Speed
Cancel a Backup Currently in Progress:
You are correct, although pending syncs may have caused a speed issue.
Syncing a Folder:
1.) This is not instantaneous
2.) The delay could have been caused by another sync which was pending
I thought another user would chime in on this post, in the meantime, what is the email address you have been using on your support ticket? You can send it in a Private Message so it is not viewable by the public.
Slow Upload Speed:
1.) You can navigate to your Backup & Sync tab within SecureAnywhere and click on Open File Manager
2.) Select Tools and then Preferences
3.) Now you can select High for your Upload Speed
Cancel a Backup Currently in Progress:
You are correct, although pending syncs may have caused a speed issue.
Syncing a Folder:
1.) This is not instantaneous
2.) The delay could have been caused by another sync which was pending
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.