I am having a hard time fully activating my Webroot fully.I entered the key and it took it but in my account under subscription it says not activated time remaing need to activate.What am I doing wrong.All other security systems I have ever used you put in the key,etc and your done.Please help.
Solved
Re: Webroot activation
Best answer by JimM
Hi Chris,
Could you private message me the keycode you are attempting to use please? I'll take a look and see if I can determine what's going on here for you. Is the same keycode you believe you entered appearing on the Keycode line on the My Account screen?
edit:
*Issue was unique to the user. This was successfully resolved via private message.
View originalCould you private message me the keycode you are attempting to use please? I'll take a look and see if I can determine what's going on here for you. Is the same keycode you believe you entered appearing on the Keycode line on the My Account screen?
edit:
*Issue was unique to the user. This was successfully resolved via private message.
Hi Chris,
Could you private message me the keycode you are attempting to use please? I'll take a look and see if I can determine what's going on here for you. Is the same keycode you believe you entered appearing on the Keycode line on the My Account screen?
edit:
*Issue was unique to the user. This was successfully resolved via private message.
Could you private message me the keycode you are attempting to use please? I'll take a look and see if I can determine what's going on here for you. Is the same keycode you believe you entered appearing on the Keycode line on the My Account screen?
edit:
*Issue was unique to the user. This was successfully resolved via private message.
/// JimM /// /// Former Community Manager - Now Humble Internet Citizen/// /// Also Formerly a Technical Support Escalations Engineer ///
1 person likes this
I have the same problem. On bouth products, Webroot Secure Anywhere Internet Security (3 licences) and Webrooth Complete (5 licences), on the My Account tab, under My Subscription, all computers show:
"Status: Not Activated
Time Renaming: Need to Activate"
"Status: Not Activated
Time Renaming: Need to Activate"
Hi Saskaraz,
Are you referring to your Complete subscription or your Internet Security Plus subscription?
Are you referring to your Complete subscription or your Internet Security Plus subscription?
Both show the same (installed on different computers - 3 computers and android phone). Webroot works, is just that I cant see
the remaining time on the computers (2 have Internet Security Plus and 1 have Complete). I see it when I log in online on my.webrootanywhere.com.
the remaining time on the computers (2 have Internet Security Plus and 1 have Complete). I see it when I log in online on my.webrootanywhere.com.
An uninstallation and reinstallation may help in both cases. However, I'm also going to send you a private message to ask a few more specific questions to help get to the bottom of the issue. Please check for a private message from me that I'll be sending shortly.
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.