I would like to apologise for this its not a nice situation to be in. If you paid with a credit card you should be able to claim the money back most credit card companies have protection for this type of issue.
That isn't our support page. This is our support page: http://www.webroot.com/us/en/support/ That's also the first link that comes up in Google when you Google "Webroot Support" and the same link that is available through our product itself by clicking the Help question mark and navigating the online FAQ.
"Tech Vantedge is an independent provider of on-demand tech support and not affiliated with any third party brand unless specified. Ring us now to get instant and live access to tech support executives for multiple brands of PCs, software and connected devices, all in one place."
Sorry you got burned. But as people have said, do a chargeback immedietly! And when in doubt, www.webroot.com for any and all Webroot related support.
Also, at the bottom of their page, they list "100% Money Back guarantee" if they can't fix this issue. There is an email address and phone number next to that. Might want to try that first.
Another little bit of info for you to digest: http://techguylabs.com/episodes/992/techvantedge-scam
Also nice find Gorg to show it's a real scam.
TH
Here is some more info:
And as Rakanisheu rightly and helpfully says, if he paid by credit card he should telephone his credit card company to report fraud and apply for a refund.
Jordan, if you'd like a supervisor from support to contact you, we can arrange that, but the information provided is going to be the same as the information provided in this topic and in the support case by the agent handling your issue. Do you still want to be contacted by a supervisor?
Really, it comes down to personal responsibility: Go do a Google search for pretty much any AV vendor or even a well known and trusted tech support company. You are going to find the official support site for that vendor, but you will also see results of shady rip-off companies like what was experienced here. If you do not make sure you are contacting the actual vendor you are likely going to be ripped off. Unfortunately the vendor, Webroot in this situation, is quite powerless to prevent people from taking the bait that these rip-off artists dangle out there and they are not responsible for the actions taken by the rip-offs.
I have to wonder if this request of yours to speak with a supervisor was also sent to TechVantage rather than Webroot, because there is no such message in our ticket system. I'm not sure what you'd expect to hear from a supervisor that would help the situation in any case. It is outside of reasonable expectations to expect Webroot to argue with your credit card company on your behalf for a fraudulent charge from an unrelated company.@ wrote:
I saved a copy of conversation with Webroot support where I asked for a supervisor to please contact me. If they had contacted me or at least sent me an email in June when I requested it, my credit card company would probably be more likely to assist me with this issue. I am not pleased with the response and assistance that I have received from Webroot.
We are sorry you were scammed by another company though. 😞
I'd also like to know how you "know" it was Webroot's support beyond a shadow of doubt.
Hello,
You have a new message from Webroot Technical Support.
Please read the message by visiting the following web page:
http://www.webrootanywhere.com/service.asp
If you are asked to logon, use the credentials we have provided below:
- Email address: *edited out by admin - Please do not post your email address in public. It's a good way to end up on a lot of spam lists.*
- Password: *edited out by admin - never post your password in public!*
Thank you,
Webroot Technical Support
Webroot Support (Jun 13, 2013 1:17)RE:Trojan malware
Hello,
I am sorry to hear that you paid so much but you must have contacted a different company for the removal as all of our support is absolutely free to our subscribers. If you ever require assistance related to an infection or with Webroot itself you can get our contact information on http://www.webroot.com/En_US/support.html.
Regards,
Webroot Threat Research
Your Message (Jun 12, 2013 23:10)Trojan malwareThanks for your reply. Our assistance to remove the malware was certainly not FREE...$646.00! Thanks again.
Webroot Support (Jun 12, 2013 22:47)RE:Trojan malwareHello,
Webroot’s Threat Research Team regularly discovers new threats and updated versions of older threats. We strive to provide the most up-to-date security protection to our customers as soon as possible, but please be aware that new spyware, viruses, trojans and worms can emerge daily, even hourly. These threats often have randomly-generated filenames, folder names, hashes, registry hives and keys, and can use root-specific techniques to hide themselves from antivirus detection and the Windows operating system.
Malware can be bundled with free or shareware programs, so always be sure to read and understand the EULA before installing a program. Another common way that malware is delivered is P2P file sharing clients such as Kazaa. Codecs required to play free movies or music that you downloaded from the Internet can also infect your system when you install them. Websites with hijacked frames or ads can silently drop malware onto your computer when you visit a site, sometimes without even clicking a link. Other compromised sites may launch what appear to be legitimate popups, which begin downloading malware to your computer if you click within their windows.
Even when you take all possible precautions, your computer cannot be 100% invulnerable to attack. Try to think of Security Software as a flu shot and computer viruses as the common flu. Getting a flu shot does not guarantee that you will not get sick, especially if a new strain emerges, but the shot does decrease your chances. For such cases, we provide free phone and ticket-guided malware removal assistance. To find out more about our malware removal options, click here.
Webroot’s Threat Research department encounters new threats daily, and we work as a team to discover new and innovative approaches for detecting and removing malware from systems that have fallen victim.
Please let us know if you require further assistance.
Thank you,
The Webroot Support Team
Your Message (Jun 12, 2013 21:55)Trojan malwareI would like to know how our computer became infected with a Trojan malware which costs us approx $700 to your tech support group, when we were supposed to be protected by Webroo
**I answered that with this:
" This is very disturbing to me. I called the 1 800 number for Webroot and was directed to TechVantedge. They installed a lifetime firewall to cover up to 5 different computers, such as my PC, two iPhones, and iPad. I just called 888 211 5928, which is the number that I had for Webroot support and was connected to TechVantedge. I think that I need a supervisor to call me at _________________(gave my home and cellphone numbers), because if TechVantedge does not handle your support, it sounds like I need to be contacting someone in law enforcement."
I don't have this saved on my computer, but have a copy of this I printed on 06/13/2013. I had to take my computer to someone here locally. There was still a sleeper malware on the computer. When they upgraded me to Windows 7, some of the items I saved regarding this were no longer in my email. BUT I do have what I printed out on that day, if you would like me to scan and send it to you by email. I am going to contact my charge card, the Attorney General's office, and the Better Business Bureau on Monday. I would certainly have done so sooner, if I had received further contact from Webroot. I have learned a very expensive lesson. I also have a page I printed on 06/13/2013 that shows Webroot Support-Online Technical Customer Support & Services. It shows TechVantedge and all kind of of information regarding Webroot that I could scan and email..
*link to TechVantage removed by admin - please see the Community Guidelines regarding third party links*
Jim, please flagellate, crucify me etc. if you will, but I did a rather naughty thing before you edited out the poster's email and password. I logged in to http://www.webroot.com/En_US/support.html to consult his communication with Webroot. Yes, I know :robotlol:. I'm ready to be excommunicated by Webroot!!
All the communication to which jordangm refers is there except the last message (asking for a supervisor to contact him): which is consistent with what Jim has said all along. Now notice how at the end of your post, jordangm, the confusion once again creeps in and you are once again muddling TechAdvantedge's technical support with Webroot's. I feel sure that you sent this last message in error to TechAdvantedge. I say this because I know what dumb things I can do (particularly when I've been, for argument's sake, infected and then badly scammed) even though I am not usually a dumb person. I think this is what happened to you.
You certainly should contact the relevant organisations and try and get these scammers nailed (though be ready for them to to have all the Terms of Service to wriggle out of their responsibilities). I wish you every success!
Muddy7, please don't do that again. Although one way of looking at the user posting her email and password in public was that it was an open invitation to log in, it could have also been a mistake on her part.
That said, it's a very very sad story, and I wish every success to the poster in pursuing these people.
I am punting this reply here because the date this incident happened is the most searchable. I just received the same email from the scam email http://www.webrootanywhere.com/service.asp Be aware of the different address. Almost got me.
| Jul 8, 2022, 2:09 AM (4 days ago) |
|
Why is this message in spam?
You reported this message as phishing from your inbox.
You have a new message from Webroot Technical Support.
Please read the message by visiting the following web page:
http://www.webrootanywhere.com/service.asp
If you are asked to logon, use the credentials we have provided below:
- Email address:
- Password: GZ56BT
Thank you,
Webroot Technical Support
Hello
It looks correct but the Web address should be HTTPS! https://www.webrootanywhere.com/servicetalk.asp? Also it’s not spam.
https://www.webrootanywhere.com/service.asp
So can I ask what the issue is especially in an 8 year old thread?
Thanks,
I received this email and almost click thinking was some kind of notification from webroot. if I see something as a red flag I log in my my account an look for the notification on my account. When I didn’t see any evidence of webroot trying to notify. I assume this is a phishing email. So i search for evidence that. was mot able to find anything but this old tread.
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