Unknown folder

Hello resawd,
 
Welcome to the Community Forum,
 
You shouldn't delete any Webroot folders. Does the Folder say anything like ProgramData? Or a WR Log file?
 

 
This is a hidden Folder,  which I have set in my properties folders to show all hidden files.
 
So I'm not sure why you can't open the program folder.
 
Maybe @ can assist here?
 
 
 
Kind Regards,
 
 
 
 
 
 

Hello and Welcome to the Webroot Community!
 
I have seen this before did you make any changes during installation of WSA?
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot and after reboot delete that extra folder and continue to follow the steps and don't make any changes when you prepare to reinstall WSA.
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Please let us know if that resolves your issue?
 
Thanks,
 
Daniel 😉

Hello
 
I hope this is what you were asking
You may find useful reading here http://answers.microsoft.com/en-us/windows/forum/windows_8-files/there-is-a-file-or-folder-called-cp...
 
& here:
https://community.webroot.com/t5/Webroot-for-Business/File-named-C-Program/m-p/78165#M868