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I have recently began seeing on my C drive folder a folder named "program."  I can't open it to see anything and properties says it is a Webroot folder.  Is this something I need to keep?
Hello resawd,

 

Welcome to the Community Forum,

 

You shouldn't delete any Webroot folders. Does the Folder say anything like ProgramData? Or a WR Log file?

 



 

This is a hidden Folder,  which I have set in my properties folders to show all hidden files.

 

So I'm not sure why you can't open the program folder.

 

Maybe @ can assist here?

 

 

 

Kind Regards,

 

 

 

 

 

 
Hello and Welcome to the Webroot Community!

 

I have seen this before did you make any changes during installation of WSA?

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot and after reboot delete that extra folder and continue to follow the steps and don't make any changes when you prepare to reinstall WSA.

  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,

 

Daniel 😉
Hello

 

I hope this is what you were asking

You may find useful reading here http://answers.microsoft.com/en-us/windows/forum/windows_8-files/there-is-a-file-or-folder-called-cp...

 

& here:

https://community.webroot.com/t5/Webroot-for-Business/File-named-C-Program/m-p/78165#M868

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